Banking and Finance
In today's financial services and banking industry, the customer relationship is the product. Technology can be a great driver for developing and nurturing those relationships, but for any technology to be effective, understanding customer expectations is key. Successful banks will not simply close branches and tweak channels, but maximise them with smarter, relevant concepts that will engage the customer.
To achieve this, banks need to digitally transform and redefine processes that enable better, more efficient service while driving higher volumes and revenue, and most importantly, retaining happy customers.
How do you create a customer-centric environment in a business dominated by financial transactions rather than customer interactions?
Digital Transformation Solutions enable you to offer personalised products and services to the right customer at the right time. Let us help you turn your customer relationships into your most valuable asset. Learn more about banking and financial services solutions from DXC Eclipse:
Watch our Webinar – Putting Customers at the Heart of Your Bank
Find out how our banking customers achieve a 360-degree view of their customer with Microsoft Dynamics 365 – featuring single view of the customer, customer self-service, smart marketing, mobility, integration and customer loyalty.
Read our Customer Success Story – Beyond Bank
See how Beyond Bank is driving business efficiency through its implementation of Dynamics 365 to draw out real time customer data from core banking processes and applications to provide a complete, 360 degree view of the customer.
Listen to our Customer interview with Beyond Bank
Using Microsoft Azure, Office 365 and Dynamics 365, Beyond Bank is transforming its customer experience to deliver a single and complete view of the customer so that when a customer walks into any branch or calls through a call centre, its clerks are able bring up their portfolio screen, and deliver a deeper, richer engagement.
