Government Digital Transformation Needs a Holistic Vision
Author: Jack Story
If you have had any sort of connection to the Federal or State Governments in Australia over the past several years, you will not have been able to escape being drawn into the ongoing discussion over how digital transformation is going to change everything.
Australians today expect government services to be digital ready, always available, and tailored to them personally.
Change driven by the next generation of innovative technologies, is well advanced in the private sector, and is benefiting customers and corporations alike, as even more efficient and effective ways of doing business are discovered on a regular basis.
And now something very like that same change is coming to Australia’s departments, agencies and authorities.
Some aspects of this change are similar.
The private sector’s primary aim is to meet the needs of its customers, with the eventual result being revenue and profit. The public sector doesn’t have the same profit incentive — instead, it works in the public interest. But it still has a key group whose needs it aims to meet: Australian residents, businesses and other organisations who use its services.
There too, many of the emerging class of tools for change — as well as the methods for implementing them — are almost exactly the same.
