Making IT a powerful agent of change
Author: Mark Wilkinson
IT teams must design personalized and contextualized user experiences for today’s tech-savvy workforce and create the future digital workplace.
Just five years ago, most organisations relied on wired desktops loaded with corporatesanctioned software. Few employees had smartphones, and these were often regulated by strict company policies. Today, employees work wherever they are, using wearables, multiple smartphones, tablets and laptops to access various apps and websites. And they don’t think twice about bypassing IT in favour of preferred devices and channels. If IT doesn’t embrace and wisely lead this next-generation workforce, it could run the risk of becoming a commodity.
What’s needed is a richer experience delivered with a more nuanced touch – one in which IT is an invisible agent of change seamlessly arming the users with the modern technologies and capabilities they want, while maintaining high-quality, high-performance and secure services.
