DXC and ServiceNow Partnership Video
Now, with the ServiceNow System of Action™, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed™.
DXC and ServiceNow | Thrive on Change
Strategic Partnership Overview
Working together, DXC Technology and ServiceNow deliver world-class proven solutions that modernize workflows and processes across every aspect of an enterprise and accelerate technology-driven business transformation for a variety of industries.
DXC and ServiceNow Partnership At-a-Glance
- - Strong partnership delivers next-generation service and integration management across the enterprise with proven “as-a-service” capabilities and a single system of action.
- - Expanded service management platform enables enterprise-wide cloud services including security operations, customer service management, financial service management, IT operations and HR management.
- - More than 2,500 successful joint DXC/ServiceNow customer implementations worldwide.
- - Fruition Partners, a DXC Company has delivered more ServiceNow implementations than any other ServiceNow partner.
- - DXC is a ServiceNow Global Strategic Partner, Gold Sales and Gold Services Partner.
ServiceNow delivers cornerstone technology to DXC’s service management, service desk, and service integration and management offerings. With the ServiceNow System of Actionä, you can replace unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. ServiceNow also provides a mature environment that supports streamlined end-user self-service capabilities for most common tasks, including knowledge, access requests and environment deployment.
The result? Your employees are energized, your service levels improve, and you realize game-changing economics across the enterprise:
IT - Increase agility and lower costs by consolidating legacy tools into a modern, easy-to-use service management solution in the cloud.
Security Operations - Close the loop between Security and IT to resolve real threats fast—using a structured response engine to prioritize and resolve incidents based on service impact.
Customer Service - Drive case volume down and customer loyalty up—by assessing product service health in real time and working across departments to quickly remediate service issues.
HR - “Consumerize” the employee service experience with self-service portals and get the insights they need to continually improve service delivery.
Building Business Apps - Quickly build business applications to automate processes—with reusable components that help accelerate innovation and streamline integration to all your existing systems.
Our joint goal is to make sure our clients are managing their business based on both existing and future data needs. For clients seeking quick time-to-value and managed services, ServiceNow lets us provide consistent and familiar interfaces while leveraging DXC-standardized processes, global metrics and reports.
For clients with specific user interface or workflow needs, ServiceNow is highly configurable and supports a suite of accelerators. The cloud-based ServiceNow platform also makes it easier to manage change. There’s no longer a need to shut systems down during an upgrade.