National Transport Authority
Client:National Transport Authority
- Insure smooth, cost-effective operation of Integrated Ticketing System
- Outsource NTA’s Integrated Ticketing Back Office Operations, IT management, Retail Network and Web Portal Delivery
- Over 167 million journeys/customers served via Irish Rail, Dublin Bus, LUAS, DART, Bus Éireann and Commercial Bus, involving over €200 million Euros in value
- Provides more than 850 customer retail ticket outlets
- Ensures ability to scale quickly as needed
Irish government chooses DXC to operate Leap Card Integrated Ticketing System
Ireland’s National Transport Authority (NTA) is responsible for providing an Integrated Ticketing System (ITS) that
allows passengers to travel seamlessly among different modes of public transport using a single smart card. Seeking a
partner it could trust to operate the multifaceted and complex ITS system, NTA turned to DXC Technology. Working with
its partner Payzone Ireland, DXC delivered an outsourcing solution providing outstanding results for the
transportation authority and the travelers it serves.
The NTA Leap Card is a reusable plastic smart card that can be used instead of paper tickets in Dublin, Waterford, Cork, Limerick & Galway. NTA sought a world-class partner to operate the Leap Card system on the authority’s behalf. The partner would pull together the myriad facets of operating the ITS, including all the complexities associated with the core Financial Process Management (FPM) and Card Management functions. In addition, the partner would manufacture and distribute the smart cards to sales networks and print personalized smart cards, as well as operate the back-office systems, sub-systems and configuration data.
Recognizing that DXC brought the necessary industry experience, best-practice methodologies and collaborative partnership approach needed to make the system work, NTA awarded the ITS outsourcing contract to DXC. “The NTA’s role is to ensure that public transport services in Ireland are convenient and cost effective,” says Tim Gaston, Director of Public Transport Services. “Managed by HPE [now DXC], the Leap Card system is an outstanding example of convenience for customers and value for money to the state, using industry best practice and DXC’s experience delivered through a collaborative partnership approach.
Financial process management
An accomplished and adaptable team was established to deliver a multifunctional back office operation; their assignment was to operate a payment and transaction processing system to provide ticket and smart card management, central reconciliation and settlement services to all transport providers and sales agents.
Contact Centre delivers personalized service
DXC Technology manages the key ITS systems 24x7 via an DXC Helion Managed Virtual Private Cloud environment of more
than 64 physical and virtual servers. DXC partner
Payzone Ireland is Ireland’s largest cash acceptance network, and provides more than 850 retail outlets for ITS
customers to purchase or add funds onto their Leap Cards. The company integrated its propriety EPOS terminals into
the NTA-provided Smart Card Interface Module (SCIM) so that Leap Card customers can carry out Leap Card top-ups and
ticket/product purchases at EPOS outlets.
Payzone Ireland manages the relationship with the retail outlets on behalf of DXC. The Payzone Ireland Call Centre and Operations teams maintain strong working relationships to deliver quick and seamless issue resolution. More retail outlets on key routes not already covered by the initial list of Leap Card agents will be added.
Web portal Applications Development
DXC developed, hosts and maintains the Leap Card Web portal, Leapcard.ie. This is the public face of Leap Card,
explaining what the smart card is, answering Frequently Asked Questions, and providing secure, responsive, customer-
friendly service. The site’s interactive functionality allows users to purchase and top-up Leap Cards via a shopping
basket; all transactions go through a PCI/3D Secure Generic Payment Gateway. Customers may register their Leap Cards,
view journey history, claim refunds and send emails to the Leap Card Contact Centre.
The Leap Card portal was delivered through a combination of DXC Ireland and DXC Egypt applications teams. The DXC Global Test Practice was heavily involved in the testing. Developed in .NET, the solution is functionally rich and extremely secure. Security testing was carried out using DXC WebInspect software, and performance testing was through DXC LoadRunner. The Web application is hosted by DXC Helion Managed Virtual Private Cloud, and is available 24x7. The use of the DXC Helion Managed Virtual Private Cloud ensures highly responsive scalability to react to sudden surges in customer demands.
*This success story was originally written by HPE-Enterprise Services, which has become DXC Technology as of April 2017.