Empowering Employees to Improve Business Outcomes
Although employee empowerment can mean different things to different people, a common thread running through most organizations’ definitions is the ability to provide relevant, actionable information to improve outcomes.
There are countless management theories about the ideal ways to help employees do their jobs better and more efficiently. But, it is important to remember that innovative technology alone is not enough. Instead, organizations need to actively foster a culture of innovation and calibrated risk-taking – an approach facilitated by technology advances and better work processes.
Three key areas can be affected by increased employee engagement:
- Workforce productivity. All organizations are looking for ways to improve, whether they adopt generally accepted key performance indicators, such as increased production per unit of time, or embrace customized measures.
- Customer satisfaction. Numerous studies point to the economic benefits that accrue from higher customer satisfaction, such as increased purchasing frequency, higher average order size and making credible recommendations to peers.
- Employee satisfaction. The benefits of employee satisfaction come in many forms, such as improved employee retention rates, an ability to attract higher-quality job candidates and an enhanced sense of collaboration and information-sharing among peers and managers.
Mobility, cloud computing, big data and social media are some of the most important technologies that form the underpinnings for effective employee empowerment. When combined with more efficient, streamlined and interconnected workloads – and with an organizational commitment to empowerment and innovation – these and other technologies can become key components in an employee empowerment strategy.
Ready to learn more? Read our whitepaper, “Empowering Employees to Improve Business Outcomes.”