Organizations that do not have the proper processes and tools in place to quickly and properly respond to work-related incidents may have a negative impact on the business/increase risk profile. Relying on manual tools or piece-part applications, such organizations struggle to identify an incident, notify all employees, put action plans in place, and monitor and adjust to the situation as it unfolds. These fragmented processes and technologies can make noncritical events quickly turn into ones that can ultimately affect the organization.
DXC Technology’s Corporate Incident Response (CIR) application, built on ServiceNow’s Now Platform®, provides organizations with an end-to-end workflow management solution that enables them to quickly and proactively identify, address and manage all non-IT corporate incidents, both critical and noncritical events.
As employees return to the physical workplace, Corporate Incident Response helps organizations provide safe working environments by delivering additional risk mitigation and contingency planning for major incidents that may negatively impact their return (e.g. local COVID-19 outbreak). CIR compliments ServiceNow’s Return to Work applications with end-to-end workflow to connections and features such as integrated Automated Heat Screening for entry control.
Critical Incident Features
In the event a critical incident does occur, quickly assess and respond using these key features:
Situation rooms
Should a crisis occur, our digital situation room feature provides a central point of collaboration from which organizations can orchestrate response teams and plans, edit affected locations, and monitor and evaluate the overall situation. The situation rooms provide specialized communications to ensure that all employees are abreast of the situation.
App notifications
Keep your organization aware of all key corporate incidents throughout their life cycle, based on criticality. CIR provides the ability to send corporate-wide notifications such as alerts, push notifications, email and SMS to predefined groups, as well as to external partners and customers.
360-degree view
Leveraging the Now platform® reporting capabilities, management is provided a 360-degree view of where the organization stands on corporate-related incidents, putting them in the best position to make fact-based decisions to and reduce their overall risk profile.
Additional Features
The following features support both critical and non-critical incidents:
