Achieve more with business outcomes service management
Business outcomes service management helps reduce costs, accelerate time-to-market, improve quality and drive innovations. It provides greater insights into solutions to keep you informed, productive and one step ahead of the competition.
A core principle of an effective business outcomes service management model is to link a specific business outcome to a specific activity within the IT stack. Organizations must have visibility into and control over the entire stack, linking key performance indicators (KPIs) to business processes, metered down to the infrastructure layer, with real-time metrics and predictive analytics.
Business outcomes service management also enables a better-focused IT investment. Not only does it provide transparency on IT spend, it highlights the business areas supported by that expenditure. This insight allows decision makers to shift dollars from one area to another, from IT maintenance to IT transformation.
Managing services to achieve strategic business outcomes requires real-time metrics, predictive analytic capabilities and the ability to visualize and manage the entire technology stack. To function correctly, business outcomes service management must be a gradual buildout. It starts with the technical processing environment and extends to applications measurements, an amalgamation of KPIs at the business-model level and finally enterprise-specific metrics, which may be reported out to investors, regulators, Wall Street or other stakeholders.
Creating this environment can be a challenge. That’s why a growing number of forward-looking organizations choose to work with experienced and specialized business outcomes service management partners.
To learn more, read our white paper, “Link Services to Outcomes.”