Increase capacity, improve quality and accelerate service delivery
DXC Application Service Automation powered by DXC Bionix™ :
- 30% increase in applications support team capacity
- 40% efficiency savings
- 50% faster resolutions
- 60% increase in applications quality
DXC Application Service Automation provides an integrated suite of automation services to transform applications management
This results in up to 40% less effort required to support a typical portfolio versus a traditional non-automated service, DXC Application Service Automation increases capacity, improves quality and accelerates service delivery to the end customer.
DXC Application Service Automation is powered by DXC Bionix™, DXC’s next-generation services delivery model, which provides intelligent automation, leverages deep analytics, lean processes and leading automation capabilities. For our customers, this produces greater insight, speed and efficiency across the delivery ecosystem and managed services offerings.
Learn more about DXC Bionix.
The case for change
Organizations today face increasingly complex hybrid application environments including legacy and dynamic applications, containers, micro-services and integrated APIs. To stay competitive, IT leaders are seeking ways to reduce the manual efforts associated with managing their apps portfolio, while meeting the increasing demand from their businesses for digitization of services.
Transforming the way organizations manage their applications portfolio, DXC Application Service Automation addresses these issues by digitizing and automating applications management tasks .
DXC Application Service Automation Components
DXC autoManage: Provides capabilities to optimize the workflow associated with operational service delivery, together with analytics to proactively identify hotspots and trends across incident and service requests. It optimizes the service delivery times, work backlogs and creates digital channels through bots and portals that improves the service experience for our customers.
DXC autoDetect: Provides a next generation Applications Performance Management service to improve the effectiveness of identifying customer or end-user impacting problems by measuring performance from the perspective of the user. For the service owner, this means that the monitoring is focused truly on what matters to the business: their customers. The service reduces mean time to resolution using artificial intelligence (AI) to automatically correlate monitoring alerts into singular problem tickets. The AI applies deterministic causation across the automatically discovered application and infrastructure stack to assess what has changed and identify the root cause of the issue.
DXC autoResolve: Provides automated robotic tooling to manage the fulfilment of service requests and resolution of repetitive incidents in an automated fashion. This provides consistent quality at speed with reduced manual effort. For the customer, this means that service request times can reduce from days to seconds and mean time to resolution reduces exponentially for those incidents that are able to be automated.
DXC autoImprove: Provides capabilities to analyze application source code and identify improvement opportunities where there is inefficiency, redundancy, unreachable code or flawed logic. This reduces defects and improves code maintainability through driving down technical debt inherent in application source code. It will improve quality by validating that new changes to code do not add to technical debt.
Why DXC?
- DXC is a recognized leader in application services. We specialise in transforming the way an enterprise manages its applications portfolio, by applying next generation tools and processes that are proven to deliver significant efficiency gains. Download the ISG Report.
- Experience and industry expertise. DXC brings the experience to deploy at enterprise scale global delivery network with 35,000 applications management experts, serving more than 70 countries and over 1000 customers.
- Breadth of capability. DXC is a one-stop shop. we can manage both modern hybrid cloud based portfolios and more traditional on-premise legacy and mainframe based portfolios. (Link to Why DXC Application Services)
- Engagement approach. DXC listens to customers to address their business needs. DXC puts customers at the forefront, aligning our application management strategy, customers’ business strategies and outcome goals.