• Overview
    • DXC Consulting ANZ

      With over 1,000 Consultants across Adelaide, Brisbane, Canberra, Melbourne, Newcastle, Perth, Sydney and Wollongong, our Consulting Services help accelerate your journey to a digital enterprise.

      Through our Digital Transformation practices and partnerships, we bring world-class talent with a breadth of expertise and unique IP to confidently guide you from strategy to implementation.

      DXC Consulting has a strong reputation for delivering successful outcomes to Australian customers. See the milestones that have shaped us along the way.

      View DXC Consulting Timeline

      Evolution of AI Chatbots Customer Experience Blog

      BLOG: The evolution of AI: Are chatbots driving a new customer experience?

      Customer interaction and the goal of providing viable synchronous self-service capability is now a 24-hour requirement. However, having a voice or chat agent available 24 /7 is not commercially practical, so moving to a virtual agent or chatbot is quickly becoming a preferred option. Michael Ritterman explores the issues. Read more.

      We are witnessing the next stage of the Agile evolution - from being a mechanism to deliver software to a much broader digital business enabler and tool for facilitating cultural and behavioural change.

      When thinking about being customer-centric we typically focus on customer needs & pain points. But most organisations critically “undercook” the design of the employee experience that supports the customer suggests Julian Donohue.

      Apply your skills and experience with the team at DXC Consulting. Our people are our business, that's why we're always looking for the most outstanding talent to join our team. Roles are open Australia-wide.

      Connect with our experts to see how we can help you transform your business with next-gen technology and business solutions.

      Connect with DXC Consulting:

  • Services and Solutions
    • Services and Solutions

      DXC Technology is your trusted source for consulting services that accelerate your digital transformation and achieve business results. We deliver industry-specific digital strategy and digital infrastructure consulting services to help you fast-track your digital transformation journey.

      DXC offers an agile approach to assess and analyze current digital activities, architecture, infrastructure, sourcing and processes to map out an effective digital transformation journey, while identifying quality-enhancing and cost-saving opportunities.

      DXC has helped hundreds of companies across multiple industries and geographies uncover and eliminate technology barriers to business growth, improved performance and digital transformation.

      Rethink your business model to disrupt and defend against disruptions in the marketplace, developing innovative new product propositions, digital customer experiences and managing emerging cyber risks along the way.

      We are all fighting a war for talent. Winning this war means winning the people who will help you innovate and operate your new digital enterprise at pace.

      Corporate capability uplift and accreditation training courses.

      Connect with DXC Consulting:

  • Insights
  • Case Studies
    • Case Studies

      Digital technologies are creating new and disruptive opportunities for clients across every industry.

      See how our consulting experts are helping clients transform their business leveraging digital technologies.

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      Network Rail's Digital Transformation

      Learn how Network Rail transformed a complex railway maintenance process from paper-based to digital.

      Zurich Insurance moved to the private cloud, lowered costs by 30%, cut provisioning time and accelerated development with DXC BizCloud HC and Agility Platform.

      The Flemish Government built a common e-government back-end system, based on service-oriented architecture to deliver better citizen services.

      Learn more about how our clients are using digital technologies to transform their business operations and IT.

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