• About

    • DXC Eclipse

      DXC Eclipse helps enterprise and mid-market organisations to digitally transform their business and move to the cloud with cost-effective, rapid projects that offer lower risk and are delivered in a faster time to market using Microsoft applications.

      We are dedicated to delivering business-improving software and solutions built on Microsoft Dynamics with the highest levels of customer service and support.

      The largest independent Microsoft Dynamics partner in the world, the DXC Eclipse team in Australia, New Zealand and the Pacific supports over 1,200 customer sites in the region. We specialise in new implementations and upgrades to cloud-based industry-specific solutions, powered by Microsoft Dynamics 365.



      Gough Group video case study - DXC Eclipse

      Watch: Gough Group experienced measurable business benefits soon after the go-live of Dynamics 365.


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      We believe that every customer deserves a successful project implementation – one that is delivered rapidly to return value back into the business.

      It’s the team behind your project who will ensure its success. Our DXC Eclipse professionals bring years of experience to your project. We hire only the best so we can deliver projects faster with lower risk. Do you have what it takes to join DXC Eclipse?

      We’re a global, highly awarded Microsoft Gold Partner and our relationship with Microsoft is fundamental to our success and it fuels our desire to be the best, world-class Microsoft Gold Partner for your business.

      Read our blog posts for the latest industry and solutions information.

      Download our brochure to get an overview of our organisation.


      Read our case studies
  • Solutions & Services
  • Industries

    • Industries

      At DXC Eclipse we deliver industry-based solutions in partnership with our customers.

      Our industry-specific ‘Centres of Excellence’ ensure your project team is resourced with industry experts and applications specialists who know your business and can demonstrate how our combination of industry IP, custom apps, Microsoft technology and rapid implementation methodologies will result in a cost-effective project that will digitally transform your business.

      Microsoft and Michael Hill

      Watch: DXC Eclipse customer Michael Hill Jewellers success story - Courtesy of Microsoft.



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      Streamline processes, enhance customer engagement, improve sales and revenue with Microsoft Dynamics.

      Reimagine how you interact with your constituents and citizens with Microsoft Dynamics.

      Improve care and service offerings, cut costs, eliminate inefficiencies, and deliver better access to data for employees and patients with Microsoft Dynamics.

      Transform operations, improve project planning, gain better control of costs and deliver higher service levels with Microsoft Dynamics.

      Optimise your processes across operations, sales, service and support and deliver better products with Microsoft Dynamics.

      Deliver consistent, personalised customer experiences and optimise stock levels with Microsoft Dynamics.

  • Customer Success

    • Customer Support / Customer Success

      The DXC Eclipse Customer Success Centre is dedicated to delivering exceptional levels of customer service and a culture of continuous improvement.

      E-Support Login Contact the
      Customer Care Centre

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      CONTACT US

      DXC Eclipse Customer Success Centre

      Continuous Development and Improvement
      At DXC Eclipse, we understand that ‘going live’ is just the beginning of your project journey. Our Customer Success Program is a proactive engagement designed to help ensure customers are getting the most from their investment in Microsoft technology.

      customer care
      Above: Continuous development and improvement model

      Customer Support
      From the moment we receive your case, we deliver prompt response times. Regular or bespoke reports are available on request, summarising; opened, closed and outstanding support incidents. The Customer Success Support Portal is available 24 x 7 x 365.

      Best-practice support services delivered by our team include:
      ▶   Highly experienced and qualified consultants, certified in their supported applications
      ▶   Dedicated Incident Triage
      ▶   Tailored support offerings – including 24 x 7 x 365 support
      ▶   SLA Management
      ▶   A snapshot of any support activity available through a Support Incident Report
      ▶   Access to our 24 x 7 x 365 secure, online Customer Success Support Portal
      ▶   Quality, Dedicated Account Management

      Customer Success Team – Functional and Technical Consultants
      The DXC Eclipse Customer Success Practice is equipped with a team of highly skilled functional and technical consultants dedicated to supporting and improving your solution after implementation.

      We help you make the most of your investment and deliver professional advice and services on the following: Best-practice support services delivered by our team include:

      ▶   Upgrades to Dynamics 365 from old versions of AX (Ax 30, Ax 2012 [R2 and R3])
      ▶   Dynamics 365 One Version Updates - maintain speed with Microsoft, stay up to date with latest features and releases through regular deployment of Microsoft One Version updates
      ▶   Solution Health checks
      ▶   Consulting Services - provision of expertise across functional domains for your internal team and training services
      ▶   Business Process assessment and Solution Reviews - design, development and testing of new functionality, roadmap creation, evaluation of additional modules
      ▶   BI/Reporting
      ▶   License Reviews
      ▶   Post go-live stabilisation of third party implemented solutions
      ▶   Application platforms (Power Apps, Power BI Embedded, Flow) and Common Data Model – providing connectors for integration with existing applications, including custom APIs and on-premise systems, simplifying data management and integration across apps and business processes
      ▶   Regression Suite Automation Tool (RSAT) for automated testing
      ▶   Enhancement Solutions


      For further information on any of our services, please contact your Account Manager.

  • Insights & Case Studies

    • Insights & Case Studies

      At DXC Eclipse we like our customers to tell their stories and share their successes.

      Find out more about what DXC Eclipse has to offer – share our wealth of knowledge and the depth of experience we have to offer.


      Manuka Health ǀ Microsoft Dynamics 365

      Watch: DXC Eclipse customer Manuka Health success story - Courtesy of Microsoft.



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      Access the latest Webinars & Videos

      Read how our solutions have helped take our customers to the next level.

      Watch our Case Studies to find out how we have helped our customers.

      Gough Group live with Dynamics 365 in 114 days.

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