Royal Adelaide Hospital uses application integration engine to maximise staff efficiency and streamline medical workflows

One of the most technologically advanced healthcare facilities in Australia, Royal Adelaide Hospital opened in September 2017 with 800 beds supported by more than 6,000 staff members, with staff and patients transferring from the facility the new hospital had replaced. The hospital is the largest in South Australia and is operated as a public-private partnership by Celsus, in conjunction with the Government of South Australia.

Challenge

In modern hospitals, an information and communications technology (ICT) system serves as the communications backbone. This system must generate information from numerous sources and deliver it in a timely and efficient fashion. Integrated ICT solutions include support for improved workflows, optimised deployment of staff and equipment, wireless service, and integration to medical records for safe and efficient meal ordering and delivery.

Solution

As part of a 30-year agreement for operations and maintenance services, DXC designed, built and now operates an integrated messaging and workflow application that lets medical staff and facilities management at Royal Adelaide Hospital collaborate and share data in real time. The system helps coordinate the timely provisioning of people and medical equipment, increasing operational efficiency, while improving patient care and staff experiences.

DXC designed and built an integration engine that uses a hub-and-spoke model to integrate 13 ICT and building engineering services-based systems from 13 different vendors.

DXC designed the integration engine around a series of real-world use cases with an emphasis on maximising the efficiency of people and assets. For example, the system was designed so that before a trauma patient arrives, an operating room can be pre-booked and an elevator reserved for the trauma team to go directly to the desired location.

To build the integration engine, DXC developed system-to-system diagrams that provided a logical definition of how the systems would interact, then worked with each of the systems’ APIs to develop specifications. Support provided by DXC includes application development and management services, as well as testing and quality assurance.

Result

By building and supporting an integrated platform that enables real-time communications among systems, people and services, DXC has helped the Royal Adelaide increase service quality, patient and staff experiences and improve patient care above and beyond what was possible at the previous facility. The messaging infrastructure enhances staff efficiency and has significantly improved medical equipment utilisation.

Another significant benefit is the scalability of the integration engine, which makes it easy for the hospital to add new technology to keep up with the latest best practices and trends. When the hospital wants to introduce new clinical or facility management technology to the ICT, it can be accomplished through the integration engine, reducing the difficulty involved by making it possible to apply the necessary updates and changes to all systems in an efficient, streamlined manner. The ultimate outcome is improved patient and staff experiences as a result of greater operational efficiency.

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