Agile workforce engagement with single sign-on HR solution

Challenge

A large Australian government organisation recognised significant challenges arising from its use of multiple disparate, aging systems for human resource (HR) management. Its existing systems relied on multiple vendors and support teams, offering a reduced level of support across each system. The unrelated nature of these systems meant the potential value of combining data from multiple applications was also lost. The solutions were no longer fit-for-purpose, nor aligned with current technology direction.

The organisation also recognised a need to provide self-service access to important personnel information. Managing its growing workforce amidst digital transformation without modern and user centric HR management systems was becoming increasingly difficult. The government body sought a solution that standardised and automated HR service delivery while improving HR transactional and business processes, engaging employees, supporting workforce productivity and providing an intuitive and simple user experience.

As part of its digital transformation and alignment of people with the business strategy, the organisation recognised existing systems were unsuitable for employees. With no self-service capability, the existing HR system did not provide the openness and transparency the business sought.

Solution

Following a competitive evaluation process, Oracle Human Capital Management Cloud (Oracle HCM Cloud) was chosen to support its changing business requirements, with DXC Red Rock selected to deliver the integrated HR platform to replace the organisation’s current disparate landscape of solutions.

Combining best-practice approaches using Oracle HCM Cloud, Taleo Cloud, Performance and Goal Management, and Compensation Management integrated with Aurion Payroll and Microsoft Identity Manager (MIM), DXC Red Rock was able to deliver an engaging and intuitive employee experience. As a government body, the organisation’s requirement for security and information privacy is paramount. DXC Red Rock implemented solutions covering recruitment, performance management, learning and development, and compensation management, integrated with existing payroll and other HRIS systems – all provided as a single sign-on self-service model.

Since the solution affected the entire employee population, a large part of DXC Red Rock’s role was to adequately prepare for transition and support the team with enhanced change management and training. This included comprehensive user guides, train the trainer sessions, and a guided learning path on the Oracle product that was customised to the organisation’s needs.

Results

Since going live, the project has been considered a huge success with the solution providing employees around Australia with self-service access to everything regarding their employment. The single solution has empowered the organisation’s employees, engaging them in their own career journey and increasing productivity, while aligning common HR processes and promoting a culture of compliance.

The security implemented minimises exposure of personal data; with the data-driven features helping HR professionals and employees hire, work, engage and adapt in smarter ways.

Delivered using a flexible and continuous delivery cycle means other capabilities can, and will, be enabled quickly and efficiently as required.

DXC Red Rock was subsequently engaged to provide ongoing managed services and drive continuous innovation, including management of Oracle’s quarterly patch and upgrade releases with full regression testing and analysis.

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