Jemena digitises resource planning
Client:
JemenaChallenge:
- Increase resource utilisation and transparency across maintenance units
- Gain better visibility of the entire resource utilisation workflow
- Embed greater consistency in resource scheduling execution across all work sites
Solution:
- Implement SAP’s Multi Resource Scheduling (MRS) solution to digitise maintenance and work assignments
- Optimise resource scheduling by removing paper-based work order and resource allocation execution
- Integrate SAP MRS Jemena’s key line-of-business systems, including Wisenet, SAP HR and mWorkOrder
Results:
- A consistent set of processes for planning and scheduling, with a centralised view of all work undertaken
- All work activities can now be timestamped providing timely and accurate activity data leading to better analysis and decision-making
- SAP MRS information allows work assignments to be bundled together to maximise work undertaken at a particular location
Jemena owns and operates a diverse portfolio of energy assets across northern Australia and Australia’s east coast. With more than $11.5 billion worth of major utility infrastructure, Jemena supplies over 1.7 million households and businesses with essential services every day.
Challenge
Assembling the right resources at the right location is critical in ensuring asset maintenance is undertaken efficiently. It is an issue that organisations tasked with running complex and geographically diverse asset infrastructures face on a daily basis. With thousands of critical assets to maintain and strict performance benchmarks to uphold, the impact of poorly coordinated maintenance resources can be significant – both in terms of costs and damage to reputation.
Zinfra, Jemena’s service execution organisation, commenced work on an operations and maintenance contract across the entire United Energy electricity network in Victoria, and wanted to eliminate the traditional paper-based methods of issuing work assignments and allocating resources. By embedding digitisation, a holistic view of all parties and all locations involved in the contract could be enabled to provide improved resource allocation and flexibility.
Solution
Jemena Digital engaged DXC Oxygen to help them design, plan and implement SAP’s Multi Resource Scheduling (MRS) solution, providing Zinfra with the ability to digitise its maintenance and work assignments and optimise its resource scheduling.
SAP Multi Resource Scheduling (MRS) is a resource management solution for services, plant maintenance and project businesses that increases resource utilisation and transparency across maintenance units. It optimises resource assignments (by travel times, priority, qualifications, etc) and enables organisations to manage resource requests more efficiently, leading to increased customer satisfaction.
Results
Jemena/Zinfra now has a full planning, scheduling and despatch capability thanks to the SAP MRS software. The solution was integrated with Jemena/Zinfra’s key line of business systems, including Wisenet – its skills and qualifications platform, SAP HR – for core personnel information, and mWorkOrder – mobile work order despatches giving maintenance crews the ability to receive work orders on tablets in the field. The solution was carefully implemented with a comprehensive change management plan undertaken to ensure uptake within the business.
With SAP MRS now integrated with mWorkOrder and various other systems, Jemena/Zinfra is set to leverage the data it now has at its fingertips to better optimise its resource allocations.
Armed with information from the SAP MRS system, Jemena/Zinfra will be able to bundle work assignments together to maximise the work undertaken at a particular location. This will not only ensure that the right people, and right tools are available at the right time, it will also minimise disruption for its customers – an important measure of any technology deployment.
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