HealthPoint News

Private Health Insurance Reforms - Naturopaths

Due to Federal Government changes, from 1 April 2019, all Health Funds will no longer be able to cover Naturopath claims.  From this date onward Health Funds will not accept any Naturopath claims attempted, including via HealthPoint terminals.  A message with more detail has been sent to your terminal however if you require further clarification, please contact our Support Desk on  1300 364 747.

DXC HealthPoint suggest all your patients are advised of this change prior to their next appointment. For more details we suggest referring your patients to their Health Fund.

Of course, the eftpos on your terminal will continue to work as normal. 

HEALTH PARTNERS - NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome Health Partners on board. Health Partners will accept claims from the following modalities for their Members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your HealthPoint terminal will be automatically* updated to accept claims from Health Partners as of Wednesday the 12^th of December 2018. If you have any queries regarding this, please contact the DXC HealthPoint support team on 1300 301 692 or the Health Partners Helpdesk on 1300 113 113 for assistance.

*Select YES to accept terminal updates when prompted.

MEDIBANK PRIVATE – LIVE WITH CLAIM SETTLEMENT!

Medibank Private is live with Claim Settlement from Friday the 30^th of November 2018.

DXC and Medibank are pleased to announce that your successful payments from Medibank Private will now be consolidated with payments from other Health Funds participating in DXC’S Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

This should make your reconciliations easier!

TERRITORY HEALTH FUND - NOW AVAILABLE ON HEALTHPOINT

Territory Health Fund is a specialist health insurer brand developed specifically for Northern Territory residents, and operated by Queensland Country Health Fund. Visit territoryhealth.com.au for more information.

HealthPoint is delighted to welcome Territory Health Fund on board. The Fund will accept claims from the following modalities for their Members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your HealthPoint terminal will be automatically* updated to accept claims from Territory Health Fund as of Thursday the 1^st of November 2018. If you have any queries regarding this, please contact the DXC HealthPoint support team on 1300 301 692 or the Territory Health Fund Contact Centre on 1800 623 893 for assistance.

 *Please ensure you select YES to accept updates from DXC.

NOW EASIER TO CLAIM WITH EMERGENCY SERVICES HEALTH

HealthPoint are pleased to announce that Acupuncturists, Dietitians, Myotherapists, Naturopaths, Occupational Therapists, Psychologists and Remedial Massage Therapists can now claim for Emergency Services Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

NOW EASIER TO CLAIM WITH POLICE HEALTH

HealthPoint are pleased to announce that Acupuncturists, Dietitians, Myotherapists, Naturopaths, Occupational Therapists, Psychologists and Remedial Massage Therapists can now claim for Police Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

TUH - NOW ACCEPTING ACUPUNCTURE, NATUROPATHY, REMEDIAL MASSAGE THERAPY AND MYOTHERAPY

HealthPoint are pleased to announce that Acupuncturists, Naturopaths, Remedial Massage Therapists and Myotherapists can now claim for TUH Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

ADF FAMILY HEALTH PROGRAM IS NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome the ADF Family Health Program onboard.

What is the ADF Family Health Program?

The ADF Family Health Program is a government initiative to assist the families of persons who are currently serving in the Australian Defence Force.  Members of the program can access benefits in addition to any Private Health benefits they may be entitled to.

The great news is this means your patients can benefit from less out of pocket expenses.

How does the ADF Family Health Program work with Private health insurance?

If a patient does have Private health insurance, providers will need to ‘swipe’ the Private Health insurance card first, and then use the ADF Family Health Program card and enter the ‘gap’ amount to be paid by the Program. It is imperative that providers only enter the difference between the Private Health Insurance benefit and the provider charge when accessing payment via the ADF Family Health Program.  

Benefits provided under the ADF Family Health program are not unlimited.

Does the patient have to hold private Health Insurance to receive a benefit?

If a patient does not have Private Health insurance, benefits for services will still be provided by the ADF Family Health program.  Simply swipe the patients ADF Family Health Program card, and any available benefit will be paid.

What modalities are accepted by ADF Family Health Program?

The ADF Family Health Program will accept claims from the following modalities for their members when using HealthPoint:

How can you promote the program?

Updated Health Fund Flyers by modality are also available Health Fund Flyers

Display this flyer in your practice to remind patients with access to the ADF Family Health Program that their claims can be accepted from HealthPoint.

Claim Information.

Your successful claims to ADF Family Health will now be consolidated with payments from other Health Funds participating in DXC's Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

It is important to note that The ADF Family Health Program is NOT a private health insurance fund and is only available to eligible dependents of persons currently serving in the Australian Defence Force.

Your HealthPoint terminal will be automatically updated to accept ADF Family Health claims as of Wednesday 9^th May 2018.* If you have any queries regarding this please contact the DXC HealthPoint Support team on 1300 301 692 for assistance.

*Please ensure you select YES to accept updates from DXC.

QUEENSLAND COUNTRY HEALTH FUND - NOW ACCEPTING EXERCISE PHYSIOLOGY

HealthPoint is pleased to announce that Exercise Physiologists can now claim for Queensland Country Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

nib, AAMI, Apia, Qantas and Suncorp HEALTH FUNDS – LIVE WITH CLAIM SETTLEMENT!

nib and its associated health insurance brands AAMI, Apia, Qantas and Suncorp are live with Claim Settlement from Thursday the 1^st of February 2018.

DXC is pleased to announce that your successful payments from these health insurance brands will now be consolidated with payments from other Health Funds participating in DXC’S Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

This should make your reconciliations easier!

AAMI HEALTH INSURANCE BRAND NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome AAMI Health Insurance brand on board. We continue to expand coverage of health funds available on HealthPoint. AAMI will accept claims from the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your HealthPoint terminal will be automatically* updated to accept claims from AAMI ^as of Friday the 30th of June 2017. If you have any queries regarding this, please contact the DXC HealthPoint Support team on 1300 301 692 or the AAMI support team on 13 16 42 for assistance.

 *Please ensure you select YES to accept updates from DXC.

WESTFUND - NOW ACCEPTING EXERCISE PHYSIOLOGY

HealthPoint are pleased to announce that Exercise Phyisologists can now claim for Westfund Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

CBHS CORPORATE HEALTH FUND – LIVE WITH CLAIM SETTLEMENT!

CBHS Corporate Health Fund is live with Claim Settlement from Tuesday 23^rd May, 2017.

CSC is pleased to announce that your successful payments from CBHS Corporate Health will now be consolidated with payments from other Health Funds participating in CSC’S Claim Settlement Service and shown in your bank account as received from CSC.

Details of your transactions will be contained in your monthly statement issued by CSC.

This should make your reconciliations easier!

CBHS HEALTH - LIVE WITH CLAIM SETTLEMENT!

CBHS Health Fund is live with Claim Settlement from Thursday the 27^th of April 2017.

DXC is pleased to announce that your successful payments from CBHS Health will now be consolidated with payments from other Health Funds participating in DXC’S Claim Settlement Service and shown in your bank account as received from DXC (CSC).

Details of your transactions will be contained in your monthly statement issued by DXC (CSC).

This should make your reconciliations easier!

EMERGENCY SERVICES HEALTH FUND NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome Emergency Services Health on board. We continue to expand coverage of health funds available on HealthPoint. Emergency Services Health will accept claims from the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your successful claims to Emergency Services Health will now be consolidated with payments from other Health Funds participating in DXC's Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

Your HealthPoint terminal will be automatically* updated to accept Emergency Services Health claims as of Monday 16^th of January 2017. If you have any queries regarding this, please contact the DXC HealthPoint Support team on 1300 301 692 or the Emergency Services Health support team on 1800 703 703 for assistance.

  *Please ensure you select YES to accept updates from DXC.

POLICE HEALTH, NOW ACCEPTING SPEECH PATHOLOGY

HealthPoint is pleased to announce that, Speech Pathologists can now claim for Police Health Fund members through their HealthPoint terminals.
HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

 

APIA, QANTAS AND SUNCORP HEALTH FUND BRANDS NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome Apia, Qantas and Suncorp Health Fund brands on board. We continue to expand coverage of health funds available on HealthPoint. Apia, Qantas and Suncorp will accept claims from the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your HealthPoint terminal will be automatically* updated to accept claims from Apia, Qantas and Suncorp as of Monday the 16^th of January 2017. If you have any queries regarding this, please contact the DXC HealthPoint Support team on 1300 301 692 or the Apia, Qantas and Suncorp support teams on 13 16 42 for assistance.

 *Please ensure you select YES to accept updates from DXC.

CBHS CORPORATE HEALTH NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome CBHS Corporate Health on board. We continue to expand coverage of health funds available on HealthPoint. CBHS Corporate Health will accept claims from the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available.

Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your HealthPoint terminal will be automatically* updated to accept CBHS Corporate Health claims as of Wednesday the 17^th of August 2016. If you have any queries regarding this please contact the DXC HealthPoint Support team on 1300 301 692 for assistance.

*Please ensure you select YES to accept updates from DXC.

HEALTHPOINT - SERVICE RESTORED - 12th July 2016 - 1431pm (AEST)

Please be advised that HealthPoint service has resumed and claims are now able to be processed.

We apologise for any inconvenience, and will continue to closely monitor the service.

Should you continue to experience issues or have any queries please contact the DXC HealthPoint Support team on 1300301692 for assistance.

HEALTHPOINT SERVICE OUTAGE 12th July 2016

Please be advised that HealthPoint is experiencing a service outage and claims are currently unable to be processed.

We are working to resolve the issue asap.

Updates will be posted on a regular basis

We apologise for the inconvenience

ADDITIONAL HEALTHPOINT MAINTENANCE

In order to further optimise performance DXC HealthPoint has been scheduled for maintenance over the weekend of the 18^th and 19^th of June 2016.

HealthPoint will be unavailable for processing Health Fund claims during the following time period.

Saturday 18^th June 2016 1800 (AEST)

to

Sunday 19th June 2016 0200 (AEST)

Should you have any queries please contact the DXC HealthPoint Support team on 1300 301 692.

We apologise for the inconvenience this may cause you.

HEALTHPOINT MAINTENANCE

In order to optimise performance DXC HealthPoint has been scheduled for maintenance over the weekend of the 4^th and 5^th of June 2016.

HealthPoint will be unavailable for processing Health Fund claims during the following time period.

Saturday 4^th June 2016 1700 (AEST)

to

Sunday 5th June 2016 0800 (AEST)

Should you have any queries please contact the DXC HealthPoint Support team on 1300 301 692.

We apologise for the inconvenience this may cause you.

PHOENIX HEALTH FUND NOW AVAILABLE ON HEALTHPOINT

HealthPoint is delighted to welcome Phoenix Health on board. We continue to expand coverage of health funds available on HealthPoint. Phoenix Health will accept claims from the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here: Health Fund Flyers

Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Your successful claims to Phoenix Health will now be consolidated with payments from other Health Funds participating in DXC's Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

Your HealthPoint terminal will be automatically* updated to accept Phoenix Health claims as of Wednesday the 4^th of May 2016. If you have any queries regarding this please contact the DXC HealthPoint Support team on 1300 301 692 for assistance.

*Please ensure you select YES when prompted by your terminal to download updates from DXC.

OPT TERMINALS NOW RETIRED

HealthPoint, in conjunction with CBA, is pleased to announce that the old OPT terminals with separate printers, modem and cabling have now been replaced. 

If you still have an old terminal which has now been disconnected from the service please phone 1300 301 692 to arrange a new terminal.

HEALTHPOINT ISSUES - SERVICE RESTORED

7th April 2016 - 1049am

Please be advised that the HealthPoint Service has now been restored.

Claims are now able to be successfully processed.

We apologise for any inconvenience caused.

Should you continue to experience issues or have any queries please contact the DXC HealthPoint Support team on 1300301692 for assistance.

HEALTHPOINT ISSUES - 7th April 2016

Please be advised that HealthPoint is experiencing issues this morning where claims are unable to be processed.

We are working to resolve the issue asap.

Updates will be posted on a regular basis

We apologise for the inconvenience

OPTOMETRY NEWS – April 2016

Please be advised that as of the 1^st of April 2016 your HealthPoint terminal will be updated with the latest Optometry item codes eligible for electronic claiming as advised by Optometry Australia.

You can find a copy of the latest codes here: Optometry Item Codes April 2016

Should you have any queries regarding these items please contact Optometry Australia on 03 9668 8500

If your HealthPoint terminal does not automatically update the codes please contact the DXC HealthPoint Support team on 1300301692 for assistance.

The following items are new and have been added to your terminal.

863. Disposable Contact Lens Supply - Multifocal - 3 months or less - Single

864. Disposable Contact Lens Supply - Multifocal - 3 months or less - Pair

DENTAL NEWS – April 2016

Please be advised that as of the 1^st of April 2016 your HealthPoint terminal will be updated with the latest Dental item codes eligible for electronic claiming as advised by the Australian Dental Association (ADA).

You can find a copy of the updated codes here: Dental Item Codes April 2016

Should you have any queries regarding these items please contact ADA on 02 9906 4412

If your HealthPoint terminal does not automatically update the codes please contact the DXC HealthPoint Support team on 1300301692 for assistance.

The following items are no longer in use and have been deleted from your terminal.

281 – Course of non-surgical periodontal treatment.

282 – Continuation of periodontal treatment / maintenance

The following items have been renumbered.

576 is now 586. Crown – metallic – with tooth preparation – preformed

582 is now 526 or 536.  

(526) - Adhesive restoration – veneer – anterior tooth – direct

(536) - Adhesive restoration – veneer – posterior tooth – direct                                               

583 is now 556. Tooth-coloured restoration – veneer – indirect

The following items are new and have been added to your terminal.

026. Cone Beam Volumetric Tomography – Scan Acquisition – per appointment

059. Comprehensive head and neck cancer examination and risk assessment

075. Diagnostic modelling

087. Cone Beam Volumetric Tomography analysis and/or interpretation – small field of view
(less than one complete dental arch)

088. Cone Beam Volumetric Tomography analysis and/or interpretation – maxillary or mandibular dentition (single arch)

089. Cone Beam Volumetric Tomography analysis and/or interpretation – maxillary and mandibular
dentition (both arches)

090. Cone Beam Volumetric Tomography analysis and/or interpretation – temporomandibular joints only

091. Cone Beam Volumetric Tomography analysis and/or interpretation – orofacial structures

142. Tobacco counselling

223. Non-surgical treatment of peri-implant disease – per implant

233. Surgical treatment of peri-implant disease - per implant

234. Application of biologically active material

246. Maxillary sinus augmentation – Trans-alveolar technique – per sinus

247. Maxillary sinus augmentation – Lateral wall approach – per sinus

571. Adaptation of new restoration to existing removable prosthesis – per tooth

587. Crown – metallic – minimal tooth preparation – preformed

588. Crown – tooth-coloured – preformed

713. Provisional complete maxillary denture

714. Provisional complete mandibular denture

715. Provisional complete maxillary and mandibular dentures

723. Provisional partial maxillary denture

724. Provisional partial mandibular denture

824. Functional orthopaedic appliance – prefabricated

833. Removal of banding – per arch

872. Re-attachment of passive appliance – fixed

873. Repair of passive appliance – fixed

874. Removal of passive appliance – fixed

945. Low level laser therapy – per appointment

948. Dental acupuncture – per appointment

985. Repair/addition – snoring or sleep apnoea device

987. Recontour tissue – per appointment

The following items have been amended. Please refer to the ADA 11th edition publication for the amended definitions found here: ADA Eleventh Edition 2016 PDF

011, 012, 013, 039, 054, 061, 071, 072, 073, 113, 114, 115, 131, 165, 213, 231, 232, 235, 245, 324, 352, 381, 385, 387,393, 445, 618, 690, 711, 712, 721, 722, 727, 728, 737, 823, 825, 831, 841, 842, 843, 845, 851, 862, 881, 949, 961,965, 966, 968, 971, 982, 983, 984.

PODIATRY NEWS – April 2016

Please be advised that as of the 1^st of April 2016 your HealthPoint terminal will be updated with the latest Podiatry item codes eligible for electronic claiming as advised by the Australasian Podiatry Council (APOC).

You can find a copy of the updated codes here: Podiatry Service Items April 2016

Should you have any queries regarding these items please contact APOC on 03 9416 3111

If your HealthPoint terminal does not automatically update the codes please contact the DXC HealthPoint Support team on 1300301692 for assistance.

The following items are no longer in use have been deleted:

001 Initial Consultation Brief (20 minutes)

141 Exercise Therapy

244 Footwear Modification - External

429 Foreign Body Removal (Subcutaneous)

The following items are new and have been added:

005 Comprehensive Service – Lower Limb Diabetic Complications

15 Acute Service – Lower Limb Injury – Diabetes Releated

16 Management Service – Lower Limb Diabetic Complications

119 Surgical Assessment

223 Custom Made Orthotic Negative Impression 3D

304 NWB Neg Impression Foot / L^{ower 1/3 of the Leg}

344 Customised Nail Brace

413 Theatre Fee

421 Incision / Drainage of Lesion

438 Debridement of post operative wound

474 Excision partial nail / nail matrix permanent

475 Excision complete nail / nail matrix permanent

476 Excision or plastic correction of peri ungal tissue

492 Linear Repair

548 Nail and Root matrix excsion with sterilisation / each edge

HCF - MAINTENANCE

As part of a major system infrastructure upgrade, all HCF services, including the HCF Website, will be unavailable from 9.00pm (AEDT) on Friday 26 February 2016 until 8.00am (AEDT) on Monday 29 February 2016 . This closure impacts all electronic claiming and transactions for HCF Members and Health care providers.

HCF’s call centre will be open on Saturday and Sunday  from  9 am to 5 pm, for limited services and basic information for urgent enquiries.

We apologise for the inconvenience this may cause you.

GMF HEALTH - LIVE WITH CLAIM SETTLEMENT!

GMF Health is live with Claim Settlement from Monday the 15^th of February 2016!

DXC is pleased to announce that your successful payments from GMF Health will now be consolidated with payments from other Health Funds participating in DXC’S Claim Settlement Service and shown in your bank account as received from DXC.

Details of your transactions will be contained in your monthly statement issued by DXC.

This should make your reconciliations easier!

WESTFUND - NOW ACCEPTING MYOTHERAPY, NATUROPATHY, PSYCHOLOGY AND REMEDIAL MASSAGE

HealthPoint are pleased to announce that Myotherapists, Naturopaths, Psychologists and Remedial Massage Therapists can now claim for Westfund Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

NAVY HEALTH - NOW ACCEPTING EXERCISE PHYSIOLOGY AND MYOTHERAPY

HealthPoint are happy to announce that Exercise Physiologists and Myotherapists can now claim for Navy Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

ANZ HealthPoint – NOW AVAILABLE   

DXC is pleased to announce a new banking partner, ANZ Bank, which is now participating in the electronic private health fund claiming product – HealthPoint.

ANZ HealthPoint is now available on the POS Turbo 2 terminal which will work on a dial up or broadband internet connection and offers HealthPoint, “payWave” functionality for eligible EFTPOS transactions and if required, Medicare rebate processing.

Enquiries should be directed to ANZ Merchant Enquires 1300 366 988 for further information.

Australian Physiotherapy Association Service Item Code Changes

As of the 1st of April, 2015 the APA have a new set of service item codes and descriptions to be used for HealthPoint claiming.

HealthPoint are updating User Guides, etc to reflect the changes.

In the meantime, a brief summary of the changes is below;

Item Description changes - Effective 1st April 2015

New items added - Effective 1st April 2015

Items Deleted - Effective 1st April 2015

You can find out more by contacting the APA.

Website at http://www.physiotherapy.asn.au

Police Health - now accepting Osteopathy

HealthPoint are happy to announce that Osteopaths can now claim for Police Health Fund members through their HealthPoint terminals.

HealthPoint will continue to update you and your practice as additional modalities and health funds come on board.

health.com.au live on HealthPoint – effective immediately

health.com.au is an innovative new health insurer which launched in April 2012. By embracing an online model, health.com.au have managed to break into the health insurance market and currently serves over 41,000 Members across Australia.

HealthPoint is delighted to welcome health.com.au on board. We continue to expand coverage of health funds available on HealthPoint. health.com.au will accept claims from  the following modalities for their members when using HealthPoint:

Updated Health Fund Flyers by modality are also available here. Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.

Please note, health.com.au is not available on OPT terminals. To upgrade your terminal, call HealthPoint on 1300 301 692.

UniHealth Insurance - Now available

Launched 1st April 2014, Teachers Health Fund has announced the launch of UniHealth Insurance and UniHealth is now available for electronic claims. This new Health Fund is open to eligible members working in tertiary institutions (from lecturers to librarians and lab technicians, to administration and support staff at universities, TAFEs and vocational colleges), and their families.

For more information visit unihealthinsurance.com.au or call 1300 367 906

Medibank Private - Extended Operating Hours

Medibank Private has also extended their operating hours for HealthPoint electronic claims to 7 days. Medibank Private's operating hours are now Monday to Sunday 5:00AM – 23:59PM EST.

Budget Direct Health Insurance – Now available

Budget Direct Health Insurance is brought to you by GMHBA Limited and is now available on HealthPoint.