HealthPoint News
OVERSEAS HEALTH CLAIMS
Several Health Funds have now implemented electronic claiming for Overseas Health Claims (OHC) with General Practitioners.
This means overseas workers, students and visitors can now have their claims processed after a consultation at any practice with HealthPoint.
The rebate amount will be credited to the providers bank account using the Claim Settlement Service and any gap payment is collected in the normal way.
HEALTH FUND OPERATING HOURS
DXC is pleased to advise that many of the HealthPoint participating health funds have extended their claiming hours to 24/7.
To find out which health funds now offer these extended hours, just click on the following link Health Fund Operating Hours
If you have any queries, please contact the Help Desk on 1300 301 692.
HCF SYSTEMS UPGRADE
HCF is currently undertaking a major systems upgrade. As part of the transition, regular services including online and on the spot claiming channels will not be available between 8pm (AEST) Thursday 1 October and are scheduled to be back online from 6am Tuesday 6 October (AEDT).
Due to System changes, HCF have advised that there will be some changes to the HCF payment schedule in the final two weeks of September.
Below details the HCF settlement schedule for HealthPoint Providers.
HCF will make the payments as follows:
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Week Commencing |
Tuesday (usual) payment day |
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Thursday |
|
w/c 21 Sept |
22 September |
AND |
24 September |
|
w/c 28 Sept |
29 September |
AND |
1 October |
|
w/c 5 Oct |
6 October |
|
|
|
On the 6th of October, payments will return to normal schedule of Tuesdays only. |
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We appreciate your patience as we make these changes and if you need any help when we’re back online, please email us at provider_relations@hcf.com.au or call us on 1300 799 275
EMERGENCY SERVICES HEALTH and POLICE HEALTH UPDATE
Emergency Services Health and sister fund Police Health are amalgamating over the weekend of 20 June 2020.
To facilitate the amalgamation, on-the-spot claiming for both Police Health and Emergency Services Health members will be temporarily disabled from Friday 19 June at 5pm (ACST) until Monday 22 June at 9am (ACST). During this time, patients are encouraged to claim via their funds mobile app – available for free download from both the Apple Store and Google Play.
From 22 June 2020, Emergency Services Health members will need to use their recently supplied NEW membership cards to have a claim processed through the HealthPoint terminal at your practice.
Police Health members will continue to use their existing membership cards.
Patients needing more information about the above can visit either www.policehealth.com.au or www.eshealth.com.au.
We apologise for any inconvenience and appreciate your understanding.
IMPORTANT MESSAGE- 31st March 2020
CBA HealthPoint – Extension - 30 June 2020
In recognition of the current environment, CBA have today advised they are going to extend the HealthPoint service for three (3) months to 30 June 2020 for sites who have not yet processed a cancellation of their existing CBA terminal.
If you are in this position and have not yet received correspondence from CBA, please keep your eye out for it, and contact CBA for confirmation.
DXC will continue to support your business and assist whereever we can with getting a replacement terminal in place as soon as possible.
Defence Health – LIVE WITH CLAIM SETTLEMENT!
Defence Health is live with Claim Settlement from Tuesday 29 October 2019.
Payments from Defence Health will be consolidated with payments from other health funds participating in the DXC Claim Settlement Service. Payments will appear in your bank account as received from DXC.
Details of your transactions will be contained in your monthly statement issued by DXC.
This should make your reconciliations easier!
Bupa – LIVE WITH CLAIM SETTLEMENT!
Bupa is live with Claim Settlement from Wednesday 11th September 2019.
DXC is pleased to announce that your successful payments from Bupa will now be consolidated with payments from other Health Funds participating in DXC’S Claim Settlement Service and shown in your bank account as received from DXC.
Details of your transactions will be contained in your monthly statement issued by DXC.
This should make your reconciliations easier!
UNION HEALTH FUND - NOW AVAILABLE ON HEALTHPOINT
Union Health Fund is a specialist health insurer brand operated by Teachers Union Health Fund. Visit https://unionhealth.com.au/ for more information.
HealthPoint is delighted to welcome Union Health on board. The Fund will accept claims from the following modalities for their Members when using HealthPoint:
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Acupuncture |
Myotherapy |
Orthodontics |
Prosthodontics |
|
Chiropractic |
Naturopathy |
Osteopathy |
Prosthetics |
|
Dietetics |
Occupational Therapy |
Paedodontics |
Psychology |
|
Endodontics |
Optometry |
Periodontics |
Remedial Massage Therapy |
|
Exercise Physiology |
Optical Dispenser |
Physiotherapy |
Speech Pathology |
|
General Dental |
Oral Surgery
|
Podiatry |
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Updated Health Fund Flyers by modality are also available here: Health Fund Flyers
Display this flyer in your practice to remind patients of the accepted private health funds from HealthPoint.
Your HealthPoint terminal will be automatically* updated to accept claims from Union Health Fund as of 24/07/19. If you have any queries regarding this, please contact the DXC HealthPoint support team on 1300 301 692 or the Union Health Fund Contact Centre on 1300 661 283 for assistance.
*Please ensure you select YES to accept updates from DXC.
AUSTRALIAN UNITY – LIVE WITH CLAIM SETTLEMENT!