DXC Oxygen Services for SAP Customer Experience
Moving from manual processes to digital automation lets you engage with customers consistently across multiple channels, while cutting the costs of service delivery.
SAP C/4HANA Customer Experience is market-leading customer engagement software that delivers measurable service improvements and unique experiences to your most valuable customers.
DXC Oxygen Services for SAP Sales Cloud
Our fully digital CRM solution delivers a customer service application that provides your organisation with new powers of automation, collaboration and analytical insight, with seamless mobility built-in:
- Comprehensive cross-industry sales force automation
- Omnichannel customer service with ticket management
- Mobile field service with strong offline capabilities
- Powerful native analytics and embedded machine learning across sales and service
- Subscription-billing models that engage customers over the long term
- Tools to support digital billing and revenue management activities.
DXC Oxygen Services for SAP Marketing Cloud
Intelligent marketing drives success and minimises unnecessary costs.We can help you undertake data-driven marketing that simplifies campaign planning and automates customer engagement.
Talk to us about how you can improve your customer profiling, segmentation, lead management and campaign execution using our powerful analytics and marketing management software.
DXC Oxygen Services for SAP Services Cloud
One of the easiest ways to damage your brand is by providing a poor service experience to your customers.
Equally, one of the best ways to build allegiance and keep customers coming back for more is ensuring your service experience is connected, streamlined and consistent. SAP Service Cloud allows you to create a unified service experience across all customer touchpoints and departmental interactions helping you solve customer issues quickly and effectively.
SAP Service Cloud helps you live up to your brand promises by integrating front and back-office processes to expedite service solutions and build customer self-service capabilities. It lets you:
- Give customer service agents the insights they need to minimise disjointed service experiences that impact customer satisfaction
- Create an authentic customer record to provide better resolutions, based on previous interactions across all departments
- Draw content from disparate line-of-business systems into a unified experience to eliminate information silos
- Make information easily discoverable from anywhere, at any time, to encourage customer self-service and build frictionless customer engagement
DXC Oxygen Services for Experience Management with Qualtrics
Experience management (XM) is the ability to minimise the gap between what your customers expect and what they actually receive. Managing customer expectations is difficult but has a significant impact on how satisfied your customers are with their purchasing or service experience.
Qualtrics Experience software lets you better manage data about your employees, customers, brand and products to improve your experience management processes. By combining operational data from your SAP system with experience data from Qualtrics, we can help you personalise each customer’s interaction with your organisation and deliver unique experiences at a mass scale.