Insights


Acknowledging the value of the workforce and leveraging it to ensure operational stability, agility and performance across the organisation is becoming an executive-level priority. Many large companies are contracting HXM experts to help structure their workforce, realising it is critical in enabling digital transformation success.


Workforce management needs to be actively managed to ensure systems are always fit for purpose. In this point of view, Sarah Bates shares how you can eliminate redundant configuration, improve system ultilisation and empower your system administrator with regular maintenance of your workforce management systems.


Every organisation will have their own critical response to the disruptions of 2020, but to build resilience, it is fundamental to focus on connectivity and integration. DXC Oxygen Managing Director, Stuart Dickinson, shares his point of view on the importance of modernising the tools, technology and experience in this current context.


Moving to S/4HANA is a complex decision and every organisation will have its own formula for balancing the need for modern technologies against the cost of ERP investment and changing business priorities. In this insight, we share six key factors that every organisation should consider when building their S/4HANA business case.


Supply chains are under intense scrutiny as organisations’ have had to rapidly evaluate disruption risks and develop mitigation plans. The reconfiguration of supply chains is taking place sector-wide, as organisations take on new responsibilities and respond to changing demands. Adam Sawley, Head of SAP Consulting at DXC Oxygen, provides a supply chain framework that will enable organisations to mitigate risk and act on opportunities in the new market.


Innovation in the field of customer experience (CX) is occurring rapidly. Driven by the need to differentiate themselves from the competition, many organisations are re-evaluating the way they deliver their customer experience. Indeed, the savviest companies are going further, carefully examining all their business processes to gauge how they impact the quality of customer service delivery.


In order to thrive in today’s digital age, businesses need to implement and continually evolve B2C and B2B CX strategies to meet and exceed customer expectations and deliver measurable business outcomes. Marco Formaggio, Director of CX, reveals five key things to look for in a CX systems integration partner.


What is SAP’s next big thing? That is always the question on the lips of every customer and partner that gathers for SAPPHIRENOW, SAP’s global business technology showcase staged in Orlando Florida each year. Read the 2019 wrap up by Stuart Dickinson, DXC Oxygen General Manager.


With SAP ECC maintenance coming to an end in 2025, deciding when to move to SAP’s next generation technology SAP S/4HANA, has become a priority so organisations are adequately prepared.





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