Insights


Supply chains are under intense scrutiny as organisations’ have had to rapidly evaluate disruption risks and develop mitigation plans. The reconfiguration of supply chains is taking place sector-wide, as organisations take on new responsibilities and respond to changing demands. Adam Sawley, Head of SAP Consulting at DXC Oxygen, provides a supply chain framework that will enable organisations to mitigate risk and act on opportunities in the new market.


Innovation in the field of customer experience (CX) is occurring rapidly. Driven by the need to differentiate themselves from the competition, many organisations are re-evaluating the way they deliver their customer experience. Indeed, the savviest companies are going further, carefully examining all their business processes to gauge how they impact the quality of customer service delivery.


In order to thrive in today’s digital age, businesses need to implement and continually evolve B2C and B2B CX strategies to meet and exceed customer expectations and deliver measurable business outcomes. Marco Formaggio, Director of CX, reveals five key things to look for in a CX systems integration partner.


What is SAP’s next big thing? That is always the question on the lips of every customer and partner that gathers for SAPPHIRENOW, SAP’s global business technology showcase staged in Orlando Florida each year. Read the 2019 wrap up by Stuart Dickinson, DXC Oxygen General Manager.


With SAP ECC maintenance coming to an end in 2025, deciding when to move to SAP’s next generation technology SAP S/4HANA, has become a priority so organisations are adequately prepared.





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