Adaptive Customer Excellence Adaptive Customer Excellence

How integrated are your Contact Centre systems?

Can your contact centre deliver outstanding customer experience and improve your agents productivity? Take our assessment and you’ll receive a customised report outlining opportunities to enhance your customer centre operations while minimising business costs and risks.

Cloud First Digital Customer Engagement Transformation

DXC leveraged the power of Amazon Connect and integrated a life insurer’s existing core systems to seamlessly create a cloud-based customer contact solution which is transforming the organisation’s customer and agent experience.

Integrated Contact Centre Cloud Technology

Amazonn Connect

Embed it within the heart of your business

DXC Technology practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated practices specialising in AWS, SalesForce, Microsoft Dynamics, SAP, Oracle and ServiceNow.

DXC System Partners
Salesforce
DXC Eclipse
Microsoft Dynamics
DXC Oxygen
SAP Platinum Partner
DXC Red Rock
Oracle
DXC ServiceNow
ServiceNow
Watch Amazon Connect in action
Amaze your customers
People

Personalise interactions with customers by integrating real-time data from your core systems.

Clock

Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.

Human

Speed responses with Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU).

Tick

Enable effective self-service from their medium of choice and resolve their issues-fast.

Receive a customised report outlining opportunities to enhance your Contact Centre operations through real-time integration

Want to know more?
Amazon Connect

Adaptive Customer Excellence at a glance

See how DXC brings Amazon Web Services and your ERP, CRM (and more) together

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Discover Adaptive Customer Excellence

Discover Adaptive Customer Excellence

Read how DXC rapidly deploys industry leading applications to deliver enhanced CX

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About DXC Technology

DXC Technology the world's leading independent, end-to-end IT services company,manages and modernizes mission-critical systems, integrating with new digital solutions to produce better business outcomes.The company's global reach and talent,innovation platforms,technology independence for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility.

For more information, visit dxc.technology and explore THRIVE, DXC's digital destination for changemakers and innovators.

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