Adaptive Customer Excellence Adaptive Customer Excellence

How integrated are your Contact Centre systems?

Can your contact centre deliver outstanding customer experience and improve your agents productivity? Take our assessment and you’ll receive a customised report outlining opportunities to enhance your customer centre operations while minimising business costs and risks.

Cloud First Digital Customer Engagement Transformation

DXC leveraged the power of Amazon Connect and integrated a life insurer’s existing core systems to seamlessly create a cloud-based customer contact solution which is transforming the organisation’s customer and agent experience.

Integrated Contact Centre Cloud Technology

Amazonn Connect

Embed it within the heart of your business

DXC Technology practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated practices specialising in AWS, Salesforce, Microsoft Dynamics, SAP, Oracle and ServiceNow.

DXC System Partners
DXC Eclipse
Microsoft Dynamics
DXC Oxygen
SAP Platinum Partner
DXC Red Rock
DXC ServiceNow
Watch Amazon Connect in action
Amaze your customers

Personalise interactions with customers by integrating real-time data from your core systems.


Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.


Speed responses with Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU).


Enable effective self-service from their medium of choice and resolve their issues-fast.

The Pathway to Contact Centre Modernisation

Research shows that 49% of Executives in Asia Pacific consider it a critical business priority to improve their customer experience (CX). Read the whitepaper to understand best practices for contact centre modernisation, and a five step process developed by DXC and AWS to maximise CX outcomes.

Receive a customised report outlining opportunities to enhance your Contact Centre operations through real-time integration

Want to know more?
Amazon Connect

Adaptive Customer Excellence at a glance

See how DXC brings Amazon Web Services and your ERP, CRM (and more) together

View infographic
Discover Adaptive Customer Excellence

Discover Adaptive Customer Excellence

Read how DXC rapidly deploys industry leading applications to deliver enhanced CX

Read More

About DXC Technology

DXC Technology the world's leading independent, end-to-end IT services company,manages and modernizes mission-critical systems, integrating with new digital solutions to produce better business outcomes.The company's global reach and talent,innovation platforms,technology independence for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility.

For more information, visit and explore THRIVE, DXC's digital destination for changemakers and innovators.

Get the insights that matter.

Keep up to date with technology and innovation, now and in the future.

First name is required
Last name is required

Get the insights that Matter.

Keep up-to-date with technology and innovation, now and in the future.

Work email is required or value is not valid
Job title is required

Get the insights that Matter.

Keep up-to-date with technology and innovation, now and in the future.

Welcome onboard!

Thank you for choosing to receive updates from DXC. Please check your inbox and click the email to confirm your consent.

@DXCTechnology DXCTechnology