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Bring your contact centre into the digital age Levels of customer service don't stand still- so your contact centre can't either! Meet the challenge of digital disruptors by enhancing the ways you interact and respond to your customers. With digital technology, innovative CX Tools, AI and core system integration, DXC enables organisations of all sizes to enhance their existing contact centres or transform their entire customer services operations. |
Prepare for digital disruption by transforming your contact centre
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Embed it within the heart of your business
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See how Amazon Lex can answer customer queries fast without agent interaction
Automate call transcription and sentiment analysis on your support desk then display reports in ServiceNow
Meet outbound call compliance with automatic prompts, transcripts and recording
Watch how Amazon Lex handles a customer call about an order redirection, drawing on data in Salesforce, and SAP to amend order and address details.
Personalise interactions with customers by integrating real-time data from your core systems.
Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.
Speed responses with Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU).
Enable effective self-service from their medium of choice and resolve their issues-fast.
Find out how an integrated, end-to-end contact centre solution could transform your customer's experience.
Adaptive Customer Excellence at a glance
See how DXC brings Amazon Web Services and your ERP, CRM (and more) together
Discover Adaptive Customer Excellence
Read how DXC rapidly deploys industry leading applications to deliver enhanced CX
Amazon Connect
Watch how AI improves the human experience for patients, clinicians and administration staff
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About DXC Technology DXC Technology the world's leading independent, end-to-end IT services company,manages and modernizes mission-critical systems, integrating with new digital solutions to produce better business outcomes.The company's global reach and talent,innovation platforms,technology independence for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit dxc.technology and explore THRIVE, DXC's digital destination for changemakers and innovators. |