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Integrated Contact Centre Cloud Technology 
Embed it within the heart of your business DXC Technology practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated practices specialising in AWS, Salesforce, Microsoft Dynamics, SAP, Oracle and ServiceNow. |
Personalise interactions with customers by integrating real-time data from your core systems.
Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.
Speed responses with Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU).
Enable effective self-service from their medium of choice and resolve their issues-fast.
The Pathway to Contact Centre Modernisation
Research shows that 49% of Executives in Asia Pacific consider it a critical business priority to improve their customer experience (CX). Read the whitepaper to understand best practices for contact centre modernisation, and a five step process developed by DXC and AWS to maximise CX outcomes.
Adaptive Customer Excellence at a glance
See how DXC brings Amazon Web Services and your ERP, CRM (and more) together
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Discover Adaptive Customer Excellence
Read how DXC rapidly deploys industry leading applications to deliver enhanced CX
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About DXC Technology DXC Technology the world's leading independent, end-to-end IT services company,manages and modernizes mission-critical systems, integrating with new digital solutions to produce better business outcomes.The company's global reach and talent,innovation platforms,technology independence for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit dxc.technology and explore THRIVE, DXC's digital destination for changemakers and innovators. |