Bring your contact centre into the digital age

Levels of customer service don't stand still- so your contact centre can't either! Meet the challenge of digital disruptors by enhancing the ways you interact and respond to your customers.

With digital technology, innovative CX Tools, AI and core system integration, DXC enables organisations of all sizes to enhance their existing contact centres or transform their entire customer services operations.

Prepare for digital disruption by transforming your contact centre

  • Adaptive Customer Excellence from DXC is based on Amazon Connect - a self-service, cloud-based contact centre service that makes it easy for any business to deliver better customer service at lower cost.

Embed it within the heart of your business

  • DXC Technology practices have the specialist expertise to integrate your digital contact centre with your key operational systems-combining the expertise of dedicated practices specialising in AWS, SAP, SalesForce, ServiceNow, Oracle and Microsoft Dynamics.

DXC System Partners
Salesforce
DXC Fruition
ServiceNow
DXC Oxygen
SAP Platinum Partner
DXC Eclipse
Microsoft Dynamics
DXC Red Rock
Oracle



Watch Amazon Connect in action

DXC Amazon Connect Animation

ACE Demo - ServiceNow
Integration with ServiceNow done right!
See how Amazon Lex can answer customer queries fast without agent interaction

ACE Demo - ServiceNow Part 2
In-depth ServiceNow integration
Automate call transcription and sentiment analysis on your support desk then display reports in ServiceNow

ACE Demo - Salesforce
Integration with Salesforce
Meet outbound call compliance with automatic prompts, transcripts and recording

Watch how Amazon Lex handles a customer call about an order redirection, drawing on data in Salesforce, and SAP to amend order and address details.

Amaze your customers
People

Personalise interactions with customers by integrating real-time data from your core systems.

Clock

Reduce call waiting times and smooth transfers between agents, so customers don't need to repeat themselves.

Human

Speed responses with Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU).

Tick

Enable effective self-service from their medium of choice and resolve their issues-fast.

Find out how an integrated, end-to-end contact centre solution could transform your customer's experience.

Request a Demo

Want to know more?
Amazon Connect

Adaptive Customer Excellence at a glance

See how DXC brings Amazon Web Services and your ERP, CRM (and more) together

View infographic
Discover Adaptive Customer Excellence

Discover Adaptive Customer Excellence

Read how DXC rapidly deploys industry leading applications to deliver enhanced CX

Read More

Amazon Connect Healthcare Video

Amazon Connect

Watch how AI improves the human experience for patients, clinicians and administration staff

View This Video

About DXC Technology

DXC Technology the world's leading independent, end-to-end IT services company,manages and modernizes mission-critical systems, integrating with new digital solutions to produce better business outcomes.The company's global reach and talent,innovation platforms,technology independence for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility.

For more information, visit dxc.technology and explore THRIVE, DXC's digital destination for changemakers and innovators.

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