Australian Insurance 2019: Data, reputation and loyalty in the digital age

A study by DXC Technology and local research firm, Telsyte, has revealed that while the tipping point for digital insurance acceptance is here, the reputation of the insurance industry may slow the realisation of digital transformation due to customers reluctance to share data.

Download this year's DXC commissioned research report

Uncover the insights and views of 2,100 Australian consumers.

Download the study now

Download this year's DXC commissioned research report

Uncover the insights and views on this challenge from over 400 Australian business and IT decision makers.

Download the study now

Of the many insights uncovered throughout the research,
several key findings were revealed:

Public perceptions do not always match reality

58%

say the insurer’s reputation for payouts is critical for them.

What percentage of claims do you believe is successful across the insurance industry?

Reputation hinders access to customer data

48%

are comfortable with providing additional personal and lifestyle information, even if it means lower premiums.

Personalisation as a driver of customer loyalty

41%

are more likely to stay with their current insurer if services were more personalised.

Data, reputation and loyalty in the digital age

“This study found that acceptance and demand for digital insurance in Australia has reached the tipping point. However, implementing digital insurance will not be without its challenges given findings on the industry’s reputation and its impact on customers’ willingness to share data.”

Now is the time for insurers to digitally transform, improve customer experience, and enhance our industry’s reputation.”

- Dr Michael Neary, Director & GM Insurance, DXC Technology Australia & New Zealand



Start your transformation now

About DXC Technology

As the world's leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility.

For more information, visit dxc.technology.


About Telsyte

Telsyte is Australia’s leading emerging technology analyst firm. Telsyte analysts deliver market research, insights and advisory into enterprise and consumer technologies. Telsyte is an independent business unit of DXC Technology.

Visit telsyte.com.au for more information.

Get the insights that Matter.

Keep up-to-date with technology and innovation, now and in the future.

First name is required
Last name is required

Get the insights that Matter.

Keep up-to-date with technology and innovation, now and in the future.

Work email is required or value is not valid
Job title is required

Get the insights that Matter.

Keep up-to-date with technology and innovation, now and in the future.

Welcome onboard!

Thank you for choosing to receive updates from DXC. Please check your inbox and click the email to confirm your consent.

@DXCTechnology DXCTechnology