Australian Insurance 2019: Data, reputation and loyalty in the digital age A study by DXC Technology and local research firm, Telsyte, has revealed that while the tipping point for digital insurance acceptance is here, the reputation of the insurance industry may slow the realisation of digital transformation due to customers reluctance to share data. |
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Download this year's DXC commissioned research report Uncover the insights and views of 2,100 Australian consumers. |
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Download this year's DXC commissioned research report Uncover the insights and views on this challenge from over 400 Australian business and IT decision makers. |
Of the many insights uncovered throughout the research, |
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Public perceptions do not always match reality 58% say the insurer’s reputation for payouts is critical for them. |
What percentage of claims do you believe is successful across the insurance industry? 
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Reputation hinders access to customer data
48% are comfortable with providing additional personal and lifestyle information, even if it means lower premiums. |
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Personalisation as a driver of customer loyalty 41% are more likely to stay with their current insurer if services were more personalised. |
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Data, reputation and loyalty in the digital age “This study found that acceptance and demand for digital insurance in Australia has reached the tipping point. However, implementing digital insurance will not be without its challenges given findings on the industry’s reputation and its impact on customers’ willingness to share data.” “Now is the time for insurers to digitally transform, improve customer experience, and enhance our industry’s reputation.” - Dr Michael Neary, Director & GM Insurance, DXC Technology Australia & New Zealand |
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About DXC Technology As the world's leading independent, end-to-end IT services company, DXC Technology (NYSE: DXC) leads digital transformations for clients by modernizing and integrating their mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. The company’s technology independence, global talent, and extensive partner network enable 6,000 private and public-sector clients in 70 countries to thrive on change. DXC is a recognized leader in corporate responsibility. For more information, visit dxc.technology. About Telsyte Telsyte is Australia’s leading emerging technology analyst firm. Telsyte analysts deliver market research, insights and advisory into enterprise and consumer technologies. Telsyte is an independent business unit of DXC Technology. Visit telsyte.com.au for more information. |