The concept of resilience has been around for many years, but the difference in today’s world is the need for a mindset change.

Regulatory pressures, sprawling IT estates, advances in technology and a world of ever-present challenges to security and stability are compelling organisations to become more agile, in a manner that provides more flexibility in how they respond to systemic threats, changing marketplaces and their customer demands.


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Matthew Lingard
Matthew Lingard

Practice Director - DXC ServiceNow Practice

Rod De Guzman
Roderick De Guzman

Head of Solutions - DXC ServiceNow Practice

What is Operational Resilience?

Operational Resilience is very topical in todays market. The concept has been around for years, but we are seeing a shift from resilience as a tick-in-the-box exercise to a core organisational capability. But what are the driving forces behind this?

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Where do you start?

At DXC we have developed a holistic framework, comprised of twelve building blocks. These twelve building blocks are management principles that can be focused on individually, but together, help increase organisational resiliency. But where do you start?

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What challenges are emerging?

When moving from a traditional approach to operational resilience, to a more modern, agile way of thinking our customers have ran into challenges. We will walk you through these along with recommendations when enabling operational resilience.

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Getting started with Operational Resilience


By leveraging Enterprise Service Management platforms like ServiceNow, we are helping organisations enable the twelve management principles. Each discipline is implemented as a system and each system integrated into a single framework. It’s all about eliminating silos across the organisation.

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