Rebuilding and maintaining customer trust is imperative for financial institutions. Without trust, growth opportunities are limited and compounded by the highly competitive marketplace. How customers perceive banks is based on their experience and interaction with the systems and services provided by the bank. Systems and technology alone aren’t enough to restore trust – banks need to support, protect and nurture their workforce, and embrace strategies focused on improving the experience and value for customers as well as staff.

As a trusted and reliable technology partner, DXC takes a consultative approach to ensuring holistic and robust strategies are put in place that help banks rebuild trust between their customers and the public at large. This includes having technology in place that provides auditable and automated interactions, to reduce error, improve transparency and provide impartial arbitration. DXC helps the bank to build and sustain a culture of ‘compliance by design’ where trust and compliance are at the core of all operations and procedures.


Learn more about how DXC can support your organisation

Digital Operating Model Assessment
Infobrief: Becoming More Human-Centred

Looking through the lenses of openness, agility, and innovative capacity, this joint IDC and DXC InfoBrief identifies top challenges, areas for investment, and overarching principles for Australian banks. Each of these lenses has clear implications for both customers and employees, which will result in increased business and customer benefits.

Virtual Design Thinking
Insight: How do you become a bank of the future? Stop thinking like a bank

How do we move forward? First, banks need to have an honest conversation about what is and isn’t working for their business during this incredibly stressful time. Second, they need to truly commit to transforming and recognise that buzzwords in name only are useless. They need to understand that agility, innovation, and digitisation only bring value if they are conceived, planned, and implemented properly.

Cloud Adjacent
Point of view: The Importance of firm data foundations in a digital-first bank

At the heart of digitisation is data; how it flows, how it is managed, and how banks can derive value from it to better serve customers. Earning and validating customer trust and confidence depends on data to inform the paths to follow, and the actions to take. It is the foundation of realigned banking services in a societal framework of the ‘new norm’, reshaping customer needs and expectations. A sound, digital data strategy will build loyalty among customers, and minimise attrition.

Oracle Cloud Infrastructure
INSIGHT: TRANSFORMING THE VIRTUAL EMPLOYEE EXPERIENCE

Leaders must ensure they learn from the disruptions experienced recently, and use it as an opportunity to re-imagine the employee experience for a more agile and resilient business in the long term.

Digital Operating Model Assessment
INSIGHT: Customer Interaction Focus

Customers' expectations are rapidly changing, and it is not just about efficient service. In today's world, positive customer interactions are more valuable than process efficiency. Discover how Australian banks can accelerate business performance and drive quantifiable value through a customer experience and interaction improvement program.

Virtual Design Thinking
Consulting Services

To respond to the changes in customer expectations and demand, DXC's consulting services provides end-to-end solutions to help financial organisations deliver effective business outcomes for a smoother customer journey.

Cloud Adjacent
SECURITY SERVICES

With the rise of online engagement and increasing cyber-attacks, security of customer data is essential to sustain consumer trust. DXC has the experience, tools, knowledge and resources to secure your enterprise by identifying, mitigating and removing cyber risks, while optimising the security architecture to enable adaptable business operations.

Oracle Cloud Infrastructure
ANALYTICS SERVICES

As data unlocks creativity for banks, it will empower initiatives that will increase customer trust, and increase profitability per customer. A sound, digital data strategy will build loyalty among customers, and minimise attrition. Work with our Analytics team to develop a organizational wide data strategy.

Learn more about DXC's capabilities to support your organisation

On Premise Exadata
DANDELION PROGRAM

The DXC Dandelion Program is an initiative designed to provide people on the autism spectrum with technical, life and executive functioning skills to increase employability and pursue careers in information technology.

Exadata Cloud
BIONIX

With solutions powered by DXC Bionix, our approach to intelligent automation at scale, customers can maximise performance and value — to accelerate their digital transformations.

LIMIT HUMAN VIRUS EXPOSURE WITH ROBOTICS AND AI
CLOUD

Rapidly modernise applications, migrate the right workloads, and securely manage your multi-cloud environment.

LIMIT HUMAN VIRUS EXPOSURE WITH ROBOTICS AND AI
CELERITI

Celeriti™ Digital Cloud Banking is high-performance core banking as-a-service, enhanced with an integrated suite of leading Fintech applications.

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