Embark on a secure digital journey
Author: TM Ching
In recent years, an increasing number of organisations have embarked on a digital transformation journey to change the way their business operates. The increase in new digital technologies, the new millennial work force, and changing consumer behaviour, has compelled organisations to transform their business operations and services to respond to the market more quickly and cost-effectively. This paper addresses the ten key areas that impact most digital transformation processes, the security implications, and benefits, that all organisations should be aware of.
Embark on a Secure Digital Journey
Awareness of the key areas that impact most digital transformation processes, the security implications, and the benefits, can provide you with a competitive edge
The primary objective of digital transformation is to improve user engagement and satisfaction to increase business stickiness, and achieve higher recurrent engagement. It modernises business activities and processes to better serve digital users’ needs whose expectations of online services are high: services must be always available and responsive, and users must be able to share their activities to various service providers at their discretion.
Going digital means that businesses must fundamentally change the way they build and manage their information technology (IT) resources. Today, a digital business is expected to be up and running quickly, with computing services consumed in real-time based on need, and the business built to manage service outcomes with little on platform management. The result is IT resources built to reduce cost and improve customer engagement.
Despite the benefits, many organisations have not fully embraced digital. In August 2018, DXC Technology commissioned independent analyst firm Telsyte, to undertake a cyber security research study of more than 240 IT decision makers from organisations across Australia and New Zealand (A/NZ). Results indicated that the digital strategy of one third of organisations surveyed has been impacted because of cyber security issues. Further investigation indicated that these organisations were not fully aware of the security implications of going digital, and thus did not feel confident they could mitigate the risk if they progressed along a digital journey.
Digital transformation can be a daunting process, with organisations having to grapple with various new digital tools and transform themselves from old ways of doing business to the new digital world. Technologies like Cloud, IoT, Big Data and API management demand new methods of security, with better outcomes expected in user experience, machine learning, automation and orchestration. The inevitable privacy legislation now demands that organisations provide all forms of digital services securely.
Though each digital technology and trend poses new security risks, if managed well, it actually provides a competitive edge. The key outcome of any digital transformation is to improve user engagement - a secure digital service and platform will foster trust between organisations and their users, thus bringing them closer together. Every challenge can be transformed into an opportunity, and great benefits lie in wait for organisations that embark on a truly secure digital journey.
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