Beyond Disruption 2020 Business Pulse
2020 has delivered an unforeseen level of disruption across virtually all industries. In this time of uncertainty, disruption as a future possibility has been replaced by innovation and action. Download the Beyond Disruption 2020 Report.
Disruption & security: What we've learnt in 2020
The disruption faced by businesses in 2020 has revealed both the effectiveness of their operations and areas in need of improvement, highlighting the importance of elements such as business continuity, cloud technologies to enable remote operations, and cybersecurity. The speed and scale at which organisations have needed to accelerate digital transformation efforts is something no one was prepared for. It showed that every organisation has work to do when it comes to its security posture – even the ones that looked prepared from the outside.
Helping our customers
The impact of the coronavirus (COVID-19) changed the workplace in ways no one could have imagined. We continue to help our customers adapt with services, technology and assistance to support dispersed workforces and solve new challenges. Their stories describe the monumental activities that kept them going.
The current crisis and emerging economic outlook are stress-testing every organisation. DXC is not only delivering on existing commitments to ensure business continuity, but working to bring innovative solutions, speed and scale to new customer challenges. This environment brings out the best in DXC people and inspires innovation.
Our team of technology and industry experts are here to work with you and provide rapid response strategies to:
The challenges customers face today require intelligent IT solutions backed by excellence in execution.
Provide and embed new ways of working, connecting and collaborating – even in times like these. DXC is helping organisations keep their business running effectively, through digital workplace solutions to increase productivity and engagement for dispersed workforces.
Delivering critical services when a crisis causes disruption is crucial. Understanding the demands and being able to adapt quickly is key to maintaining a steady state of operations for business continuity. DXC can help your organisation securely scale to meet capacity, address cost pressures and provide expert resources to simplify and optimise your IT environment.
As we move beyond the crisis, it is time to assess demands, create opportunities within the new normal and better align technology to provide a secure, agile foundation for operations.
Designed with privacy and security in mind, Capturing real-time data on an individual’s health status to help monitor and coordinate care across populations during COVID-19.
Organisations and employees must remain aware of the potential cyber security threats they face while activating business continuity plans, working from home and expanding the use of BYOD.
Quickly respond to critical incidents by orchestrating response teams and plans, while maintaining a 360-degree view of the situation with the DXC Corporate Incident Response application, powered by ServiceNow.
To support our customers, DXC can rapidly deliver additional ICT capability and support within our existing data centres or via cloud and platform capabilities.
Robots enabled with artificial intelligence (AI) can help reduce the risk of human cross-infection in service environments such as hospitals, grocery stores, train stations and other citizen service agencies.
ADDRESSING FRONTLINE CHALLENGES
A major metropolitan hospital and healthcare provider in Australia recognised their frontline staff faced unique pressures addressing COVID-19 issues and identified a number of high-risk factors affecting their employees. DXC proposed the development of a 6-week program for staff to address their specific issues. The sessions, facilitated by a DXC occupational psychologist, have been well received and a number of direct benefits and cross-organisational learnings have been noted by the organisation.
Hospital and healthcare provider
SUPPLYING EQUIPMENT
Hearing that a large Australian insurance company desperately needed 100 laptops to enable its staff to work from home, DXC immediately contacted our suppliers, however by the time the insurer could raise a purchase order, in this very competitive environment, and despite being guaranteed the goods were on hold, the stock had gone. Not giving up, DXC managed to locate an alternative supplier and supporting courier services, and was able to get the order placed and delivered by 3.30pm the same day.
Large Australian insurance company
EXECUTING AUTOMATION ENHANCEMENTS
With a surge in customers seeking to make critical changes to their mortgages, and the loss of off-shore operations capacity, a large Australian bank was urgently searching for ways to optimise the management of its business operations workload. DXC identified several opportunities to assist the bank by enhancing its existing robotic process automation abilities and will be executing these enhancements as soon as possible.
Large Australian bank
CRITICAL FOR RESIDENT WELL-BEING
With travel restrictions now in place, an Australian mining company is looking to rapidly stand up additional staff accommodation equipped with reliable entertainment services, considered critical for the mental health and well-being of workers, particularly so with the additional stresses of self-isolation due to COVID19. Working with various suppliers, DXC is quickly provisioning new IPTV and internet systems in approximately 550 rooms across four mine site camps.
Large Australian mining company
