SOLUTION: Employee health and communication crisis app
Organisations can stay connected with their staff using the Employee Health and Communication Crisis app developed by DXC Eclipse and built on the Microsoft Power Platform.
INSIGHT: Propelling fast responses during the pandemic: Data, AI, & machine learning in a time of crisis
To manage our response to this global pandemic, it is critical we heighten human ability through the consolidation of our knowledge and expertise. In this viewpoint, Nikita Dhami discusses how technologies including AI, Machine Learning, Robotics, Internet of Things (IoT) devices, and video analytics have come into their own during this crisis, augmenting human capabilities in truly innovative ways.
SOLUTION: Quarantine Agent – robotic artificial intelligence agents for compliance
Designed with privacy and security in mind, Quarantine Agent helps governments, law enforcement and health services ensure that citizens are following quarantine instructions to reduce physical contact to help suppress infectious diseases and to lighten the load on their systems.
Solutions to combat COVID-19 challenges
The current crisis is stress-testing every organisation. DXC is being called on not only to deliver on existing programs, but also to bring innovative ideas, speed and scale to new customer challenges. This is the environment for which DXC has built its business, and the circumstances that bring out the best in DXC people.
Our team of technology and industry experts are here to work with you and provide rapid response strategies across three key areas:
- Protecting people
- Managing steady-state operations
- Sustaining business and managing growth in uncertain times
I'd like to learn more
Protecting people
Protecting people
First and foremost, ensuring citizens and employees are well protected during the crisis is the highest priority. From deploying triage robots to help protect front line clinical staff, to enabling secure and flexible remote working environments, our team of locally based technology and industry experts are here to support your organisation’s immediate priorities. From a digital perspective the best way to assist is through ensuring the right information is getting to the right people at the right time.
Managing steady state operations
Managing steady state operations
Keeping business operations running smoothly may be challenging for organisations as the situation continues to evolve. This may come in the form of a downturn in revenue, changing demands on ICT infrastructure, increased cost of operating, or managing new types of risks such as supplier unavailability. Understanding these demands and being able to adapt quickly is key to maintaining a steady state of operations for your organisation.
Sustaining business and managing growth in uncertain times
Sustaining business and managing growth in uncertain times
While ensuring a sustainable business in the short term, some organisations will focus on how they can immediately take advantage of growth opportunities post the COVID-19 crisis. It makes good strategic sense to look beyond the crisis and be prepared to exploit new ways of working and new opportunities which may arise from the new normal.
Citizen engagement platform
Citizen engagement platform
Designed with privacy and security in mind, Capturing real-time data on an individual’s health status to help monitor and coordinate care across populations during COVID-19.
Securely stand up remote environments
Securely stand up remote environments
Organisations and employees must remain aware of the potential cyber security threats they face while activating business continuity plans, working from home and expanding the use of BYOD.
Crisis management and communication
Crisis management and communication
Quickly respond to critical incidents by orchestrating response teams and plans, while maintaining a 360-degree view of the situation with the DXC Corporate Incident Response application, powered by ServiceNow.
Additional ICT Infrastructure & support services
Additional ICT Infrastructure & support services
To support our customers, DXC can rapidly deliver additional ICT capability and support within our existing data centres or via cloud and platform capabilities.
Limit human virus exposure with robotics and AI
Limit human virus exposure with robotics and AI
Robots enabled with artificial intelligence (AI) can help reduce the risk of human cross-infection in service environments such as hospitals, grocery stores, train stations and other citizen service agencies.
How we've been helping
ADDRESSING FRONTLINE CHALLENGES
A major metropolitan hospital and healthcare provider in Australia recognised their frontline staff faced unique pressures addressing COVID-19 issues and identified a number of high-risk factors affecting their employees. DXC proposed the development of a 6-week program for staff to address their specific issues. The sessions, facilitated by a DXC occupational psychologist, have been well received and a number of direct benefits and cross-organisational learnings have been noted by the organisation.
Hospital and healthcare provider
SUPPLYING EQUIPMENT
Hearing that a large Australian insurance company desperately needed 100 laptops to enable its staff to work from home, DXC immediately contacted our suppliers, however by the time the insurer could raise a purchase order, in this very competitive environment, and despite being guaranteed the goods were on hold, the stock had gone. Not giving up, DXC managed to locate an alternative supplier and supporting courier services, and was able to get the order placed and delivered by 3.30pm the same day.
Large Australian insurance company
EXECUTING AUTOMATION ENHANCEMENTS
With a surge in customers seeking to make critical changes to their mortgages, and the loss of off-shore operations capacity, a large Australian bank was urgently searching for ways to optimise the management of its business operations workload. DXC identified several opportunities to assist the bank by enhancing its existing robotic process automation abilities and will be executing these enhancements as soon as possible.
Large Australian bank
CRITICAL FOR RESIDENT WELL-BEING
With travel restrictions now in place, an Australian mining company is looking to rapidly stand up additional staff accommodation equipped with reliable entertainment services, considered critical for the mental health and well-being of workers, particularly so with the additional stresses of self-isolation due to COVID19. Working with various suppliers, DXC is quickly provisioning new IPTV and internet systems in approximately 550 rooms across four mine site camps.
Large Australian mining company
