DXC Care Suite Patient Administration System
To meet the challenges of healthcare in the 21st century, it’s necessary to not only modernise, but also to redefine the Patient Administration System (PAS). DXC Care Suite PAS is a proven, modern and future ready PAS that builds on 30 years of DXC patient management expertise. DXC Care Suite PAS does more than handle billing, patient details and other back-office functions - it also improves efficiency and administers digital health customer journeys beyond the hospital.
Digital transformation in industries such as banking, insurance and travel has achieved improved cost-effectiveness and customer experiences. For health, the DXC Care Suite PAS provides a foundation for the same kind of transformation and customer focus. By reducing waste, delay, chaos and inefficiency, "digital first" healthcare holds the key to sustainability.
Capabilities of DXC Care Suite PAS
- Patient management – billing, patient demographics, coding and all the typical functions
- Care logistics - enterprise-wide appointment scheduling and load balancing across the care continuum
- Online appointments - for self-management of bookings
- Customer relationship management - for an intimate understanding of the health customer
- Wellness support – personalised and available online or mobile delivered
- Digital Health Platform - to provide an interoperable "digital ready", open and application programming interfaces (API) enabled ecosystem for innovation and information sharing
- Service redesign - patient journey modelling for an end-to-end view of the patient experience
- Insights - business intelligence and analytics
- Mobility – FHIR enabled APIs to unleash mobile workflows for a better user experience
- Flexibility - accommodates both small rural and large facilities
Benefits
- Delivered as-a-service, with no downtime-upgrades
- Improved patient and staff experiences
- Administration of streamlined patient journeys across the care continuum
- Clinically driven appointment bookings
- Optimised capacity and demand management with an extended planning horizon
- Personalisation and standardisation. For more, see this talk by Byron Phillips at HINZ17
- Provides a foundation for digital first healthcare
Patients or customers?
Our experiences with digitally mature industries have taught us to expect more. When we book a holiday, we access information about options and prices, can book directly and instantly, and receive convenient updates about any flight changes. Consequently, we are impatient with healthcare organisations that don’t engage with us in a similar fashion.
By transforming around the customer to provide a “digital first” experience, the travel industry has both improved cost-effectiveness and customer satisfaction. In healthcare, research shows that patient satisfaction is an indicator of care quality. But what about cost reduction, the big issue in healthcare? Using specially adapted customer relationship and case management tools, our healthcare customers are achieving exciting results. Some of these results are summarised below.
Proven customer success from healthcare personalisation programmess
Clearly there are situations in healthcare delivery where patients are just patients - for example during a resuscitation. Many other situations however benefit from a customer-centric view. Consider a person living with diabetes and heart failure. Managing multiple appointments with several health professionals can be overwhelming. Delays, confusion and inconvenience result in more than just unhappiness, they also contribute to poor outcomes, waste and higher cost. With a customer focus, and the right tools, we can improve the experience and quality of health services.
DXC Care Suite supports an improved customer experience with:
- Personalised care management at scale
- Intimate understanding of the customer, their needs, preferences and any factors that may lead to additional care requirements – the “Golden Record”
- Efficient referral processing linked to appointment bookings and resource management
- Appointment bookings according to customer preference and convenience
- Self-managed online appointments
- Mobile or kiosk enabled check-in and wayfinding that links healthcare workflows to the infrastructure layer
- Better and faster access to services
- Staff access to a comprehensive record for informed decision making
Further reading
To learn more about our point of view on 21st century healthcare, see:
- DXC's Digital Health Platform
- Position Paper: Unlock healthcare data to deliver better patient care
- 21st century healthcare organisations
- 21st century citizens and healthcare
- Reimagining healthcare in the 21st century
- Behind the facade: Bringing interoperability and agility to legacy systems
- The Transition to New Clinical Business Models Enabled by EHR(EMR) 2.0
What are the characteristics required of 21st century organisations? Find out in the Human Upgrade Programme, from the Leading Edge Forum, DXC's global research and think tank programme dedicated to helping customers reimagine their organisations for a tech-driven future.