Consumer loan processing should be a smooth and efficient turnkey, end-to-end seamless experience. It should also provide a better customer experience and be cost efficient. DXC Consumer Loan Processing has the answer.
Improve loan processing; provide better service
Generating and sustaining loan growth is important to your business. You depend on accurate and efficient processing as a vital necessity. Challenges unfold when you factor in antiquated business systems, legacy applications and outdated processes — all of which may not be completely integrated. Additionally, gaps exist in other areas, such as:
- Weak policies, procedures and content management
- Compliance and risk oversight
- Processes that lack automation and consistency in business rules
- Servicing operations that do not address changing customer behaviors, needs and demands
You need a definitive way to improve those business processes and the user experience. You want to gain efficiencies and reduce expenses by eliminating unnecessary applications and outdated processes. Your goal is to find a way to offer a better customer experience, enhance revenue streams and reduce the cost to deliver.
Gain efficiency through a one-stop shop
Does your business need a loan servicing partner that delivers end-to-end processing? One that supports your business needs, such as managing portfolio growth, increasing customer retention and satisfaction, or implementing different processes to enhance your existing strategy?
DXC Technology Consumer Loan Processing has more than three decades of proven prime and nonprime loan-servicing experience with a flexible and scalable offering, backed by a financially stable company, hosted in a secure environment and managed by industry experts.
- We are experienced in all types of loans — from the “prime of prime” to the “sub of subprime.”
- We’ll manage the entire process: from new loan administration, investor accounting, payment processing, customer service and collections through asset management and liquidation, if required.
- We also support a variety of consumer loan types through a flexible servicing solution platform.
Why DXC for consumer loan processing?
Financial organizations often use a system that latches onto a fixed set of functionalities and stay with it because it is reliable and it works. Pricing tends to be inflexible, based on a customer unit of work (i.e., loan, policy, claim, etc.) and can go up or down with volume. They seek an enhancement — a continual rather than a periodic process.
Furthermore, financial organizations do not always have a plan for resource divestment when business volume drops. Factor in lending risk, lack of automation innovation, varying levels of customer service effectiveness and extended time to market — all lead to significant challenges.
Organizations want these outcomes:
- Turnkey, end-to-end solution. DXC can handle your entire loanservicing process, acquisition through liquidation, or assist with any specific part of the process. With DXC, you get a proven track record of delivering efficient, high-volume processing that incorporates support programs from origination to final disposition, including boarding, document management, payment administration, accounting and reporting, customer service, collections, asset recovery and compliance.
- Robust infrastructure. DXC has a multibillion-dollar infrastructure. DXC Consumer Loan Processing is run on a Tier III data center with ISO 27001 certification.
- Business continuity. DXC Consumer Loan Processing is supported by a comprehensive global business resilience program. Continuity and disaster recovery strategies are supported by a corporate global program to manage various aspects of emergency response, crisis management and business continuity planning.
- Financially stable. Loan processing services are backed by a $21 billion global IT services leader with more than 60 years of innovation in 70+ countries.
- Seasoned industry experts. DXC Consumer Loan Processing is supported by seasoned professionals with multiple years of experience in the consumer lending space.
Key features
DXC has deep experience in servicing consumer loans, supported and managed by strong industry experts. Our end-toend turnkey solution can be implemented quickly and is scalable and flexible in nature. DXC can support clients with newloan boarding or portfolio conversions, collections, customer service, investor accounting, payment administration and reporting through final disposition. Our servicing includes compliance and risk management oversight, and we maintain third-party vendor oversight in support of the services delivered.
Our corporate policies support data management, document destruction and retention, intrusion testing, encryption management and testing. Additionally, we demonstrate strong competency in physical and IT security.
Work with a leader
Contact us at www.dxc.technology/contact to learn how to modernize your consumer loan processing to enable your clients to grow.