DXC Digital Communications as a Service (DCaaS) helps organizations revive ownership of out-bound communications and achieve high value interactions by connecting systems and enabling microservices.
Organizations today understand that customer touchpoints are opportunities to provide value, and that customers expect a consistent experience across all channels. But myriad challenges – disconnected systems, communications silos, poor visibility of outbound communications, and the ever-increasing number of user interfaces – are impeding progress.
The challenges also make it harder to protect consumer information, leaving enterprises exposed to policy non-compliance and legal action, and long-standing outsourcing contracts have threatened data sovereignty and IP ownership. Companies need to re-gain control over how they communicate with customers, and they need to simplify and de-risk business processes to maximize the value of the customer experience.
Key Benefits:
- Provide exceptional CX and increase NetPromoter Score (NPS) and Customer Satisfaction (CSAT) through multi-messaging, personalization and increased first contact resolution
- Obtain clean and cost-effective template maintenance with 50%-60% reduction in template numbers
- Reduce reliance on slow mail houses and gain ownership over your IP
DXC DCaaS is a platform-based approach that drives agility and significant cost savings. Unlike traditional business process outsourcing (BPO) communications contracts, DCaaS provides organizational visibility and control over IP and the communications process. With DCaaS, expect to:
- Improve customer personalization and acquire data-driven decisions across all channels.
- Accelerate speed to market and establish a central point of truth for the customer experience.
- Focus on high-value touchpoints to provide excellent customer experience.
The service, and associated microservices, deliver the flexibility you need to achieve outcomes, including a data-driven, personalized and meaningful customer experience and increased customer satisfaction scores and NPS.
The cloud-based platform provides:
- template and content authoring and management
- personalization
- approval process orchestration
- insights and reporting
- data management and integration
DXC DCaaS uses application programming interfaces (APIs) to connect to core IT systems and outbound communication channels. It is enabled by cloud-based, managed services and flexible pricing models, with the opportunity for consumption-based pricing designed for scalability.
Learn how the financial services industry can transform by moving to a more customer-centric business model that leads to positive interactions and ultimately, happier customers.