3 factors for effective security in travel, transportation and hospitality

We live in a connected world where travel, transportation and hospitality organizations, and the customers who use those services, can do so from any device and from any part of the world. While this creates new levels of convenience and value for customers, it also creates a much larger attack surface for hackers to gain access to an organization’s network or supply chain.

As a result, security in the travel, transportation and hospitality sector should incorporate controls that protect organizations from loss of data, safeguard customer data and, in so doing, help protect a company’s reputation. Three key areas require special attention in crafting an effective security strategy.

Digital dependence. Organizations face an imperative to digitally transform their business models, leveraging new cloud technologies and shared services. These new technologies create new security risks if they are not managed correctly. Cyber security needs to consider internal, boundary and external security controls to protect an organization’s sensitive data.

Proactive fraud detection. The transaction of services needs to consider security controls that allow the services to be secure by design, and in the event of fraudulent activity being conducted, for such activity to be detected and remediated.

Customer privacy. Companies must also ensure that they have strategies to comply with regulations to assure the privacy and security of customer data. Since the May 25, 2018, rollout of Europe’s new consumer privacy regulations, travel, transportation and hospitality companies have had to ensure that they have the appropriate security controls in place to protect an individual’s personal information.

Continue reading the position paper, How intelligent transportation systems are changing the industry.