LEF perspectives: Digital platforms reduce trade-offs between the value disciplines
The DXC Digital Directions series of papers provides insights into achieving new levels of innovation, productivity and investment as companies scale their digital efforts.
Read an excerpt below from the position paper, Delight customers with better digital application experiences.
The latest generation of modern digital platforms connects firms with their business ecosystems and is becoming intelligent, distributed and autonomous. These platforms enable the three value disciplines[1] of customer intimacy, product leadership and operational excellence, and reduce operational trade-offs between them — meaning that it is now possible to excel in the three value disciplines simultaneously instead of leading in just one of them.
Today’s digital platforms:
- Are composed of software layers that gather and synthesize large volumes of data to make digital services available and accessible on different devices with superior user experiences
- Provide economies of scale and scope of data, within and sometimes across organizations
- Simplify the complex interactions of new and legacy systems and allow them to evolve, enabling high levels of innovation at a low total cost of ownership
- Make it easier to define and enforce rules about the way work gets done and help coordinate activities
This new class of autonomous platforms is also self-configuring and self-healing, reducing the interruptions to data flows, and uses machine learning to adapt internal workflows and external services to the personal experience of customers.
Continue reading the position paper, Delight customers with better digital application experiences.
Leading Edge Forum (LEF) is DXC Technology’s independent cross-industry think tank.
[1] Michael Treacy and Fred Wiersema, The Discipline of Market Leaders (Reading, Mass.: Addison-Wesley Publishing Company, 1995).