Ontarians with Disabilities Act (AODA)

What is the Accessibility for Ontarians with Disabilities Act (AODA)?
The Accessibility for Ontarians with Disabilities Act, 2005 is legislation designed to make Ontario barrier-free to people with disabilities by 2025. Businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards in five areas: customer service, employment, information and communications, transportation and built environment.

Private sector organizations, such as DXC Technology (DXC), needed to be compliant with the Customer Service Standard, the first standard in effect under AODA, by January 1, 2012. DXC will comply with all requirements set out for the other remaining standards under the Act as they become law and according to the timelines established by the Act.

Our commitment to accessibility
DXC Technology (DXC) is committed to creating accessible programs, services, and a workplace that allows full participation of persons with disabilities and improved opportunities for persons with disabilities. This commitment supports our company's diversity objectives and is in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). DXC’s Accessibility Policy further outlines our commitment.

Multi-year accessibility plan
The DXC Technology Multi-Year Accessibility Plan describes the measures that DXC Technology has taken or will take to identify, remove and prevent barriers to persons with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

As part of our commitment to accessibility, it is DXC Technology’s goal to implement the standards to help create accessible programs, services and a workplace that allows full participation of persons with disabilities and thus improve opportunities for persons with disabilities.

In accordance with the standards, DXC Technology will review and update our organization’s plan at least every five years and post it on our website for our employees and the public to access. During that time, we will highlight our organization’s accomplishments to date.

The 2014 - 2021 Accessibility Plan includes:

• Initiatives that were completed in 2012-2018 up to the time of publication (October 2018).
• Actions to be taken to implement the Integrated Accessibility Standards, Ontario Regulation 191/11.
• Measures that DXC Technology will be taking until 2021 to identify, remove and prevent barriers to persons with disabilities.
• The monitoring process for the Accessibility Plan.
• The communication process for the Plan.

View more details on DXC Technology’s multi-year plan.

Customer service standard and DXC Accessible Customer Service Plan and policies
The DXC Technology Accessible Customer Service Plan document outlines its practices related to the following:

• Use of assistive devices
• Use of service animals and support persons
• Notice of temporary disruptions
• Feedback process
• Training for employees and those providing service to the public on behalf of DXC Technology.

View more details on DXC accessible customer service and policies. 

Feedback
We welcome your feedback regarding accessibility at DXC Technology (“DXC”) and invite your feedback, comments or concerns as receiving such can help us provide you with the best service possible. You can provide your comments by completing the attached Feedback Form and sending it to the DXC Technology AODA Program Officer at the contact information in the feedback form.

Requests for AODA Documentation in an alternate format
DXC Technology is committed to providing a format that meets your needs. All documents required by the Customer Service Standard are available upon request by contacting the DXC Technology AODA Officer. Please complete the attached form and let us know what document(s) you are seeking and format you require.