Effectively manage multiple IT suppliers, minimize service impacts and integrate all of your services — while extending to the cloud as part of your digital transformation.
Managing multiple suppliers means more complexity and inconsistencies across IT processes, support tools and reporting. This can lead to higher costs, greater risk to your enterprise and ultimately, lower satisfaction with IT performance.
With DXC Service Integration and Management (SIAM) services, you can reduce the complexity, cost and risk of managing your IT service providers and delivery — enabling you to concentrate on business outcomes. Work with us. We can coordinate all aspects of your vendor relationships by:
- Serving as the escalation point for service delivery issues across multiple suppliers while prioritizing and driving cross-supplier delivery
- Developing solutions that are compliant with ISO27001 security management and align to the IT4IT and ITIL version 3 framework through certification to ISO20000-1:2011
- Providing supplier performance and deliverables visibility while assessing delivery gaps that impact your business
- Providing tiered delivery options that best meet your business needs today and tomorrow through multilevel offerings, assessments, advisory, governance and a fully managed solution
Throughout this change process, DXC uses our Advisory and Transformation Services and project expertise to help you reposition your IT organization as a strategic investment. We collaborate with your team and suppliers to establish strong policies and frameworks. You get complete visibility into your outsourced operations and business processes to help solve your multisupplier challenges.
DXC Service Integration and Management includes a governance service framework, a set of defined integrator packages and features that can be tailored to your specific requirements.
Our Global Delivery System, a unique approach to service delivery for clients worldwide, provides the foundation for successful SIAM implementation, and more than 20 of our top enterprise accounts have an integrated IT environment managed by DXC. Our experienced SIAM teams serve as the single point of escalation for the client’s delivery issues, providing performance improvement and visibility across suppliers, and managing and approving operational changes.
Download the brochure to learn more about how DXC can reduce the complexity, cost and risk of managing your IT service providers and delivery.