Develop and maintain an effective IT Disaster Recovery program using proven methodologies and industry best practices.
Companies have little tolerance for outages or downtime, yet they struggle to create effective business and IT recovery plans. All too often, companies limit their efforts to application failover, but unless every aspect is factored into the disaster recovery (DR) strategy, the enterprise will likely find the plan lacking when it comes time to activate it.
DXC Technology takes a lifecycle approach to IT DR with Contunuity Program Management. Our experts work with you to understand your environment and your unique business needs. Then we design, build and manage appropriate DR solutions. We accomplish this through a range of consulting and delivery services in four key phases:
- Analyze – We clarify business requirements and determine the most appropriate IT DR solutions to meet your specific needs for business continuity.
- Design – DXC consultants collaborate with you to design the architecture for your customized IT DR solution. Once complete, a detailed implementation plan or roadmap is developed to provide guidelines for implementation.
- Deploy – DXC uses the newly developed architecture and implementation plans as blueprints for building and implementing your DR infrastructure, while at the same time developing a plan for validation and DR exercises.
- Manage/Evolve – Managing your continuity program requires governance, which means determining roles and responsibilities, establishing corporate metrics and standards, and applying effective methodologies. In addition to monitoring and managing your ongoing solutions, it is important that your continuity program is able to evolve as your requirements, goals and objectives change.
DXC’s program management will govern the testing environment, integrate change management processes, set up DR plan maintenance schedules, and build training and awareness workshops to ensure that your organization’s Continuity Program Management (CPM) structure is always up to date.
Business results
Our clients reap the benefits of our 30 years of experience in IT DR planning and testing, and the insights gleaned from more than 1,000 DR exercises performed globally per year. Here are some examples:
- A DXC retail customer needed to demonstrate the resiliency of an application critical to one of its flagship businesses. DXC CPM services worked with the client to develop a DR plan, and then coordinated and managed an exercise simulating the loss of the application at its primary site. The application was successfully recovered within the specified time frame, demonstrating the resiliency of the client’s IT application operation.
- After a leading music company implemented a new technology in its production environment, it struggled to achieve its recovery time objective (RTO). DXC coordinated exercises to drive improvements in DR recovery procedures and in the production environment. The recovery risk was reduced, and there was an improvement in the DR plan’s Technical Recovery Procedures (TRPs), as well as in the overall risk profile for the company.
- A major utility company selected DXC to provide CPM and DR protection for critical IT services. IT improvements included standardization of DR plans across business units, sites and countries; use of regular exercises, resulting in increased quality of service and alignment with industry regulations; and identification and resolution of issues identified during the plan exercises.
Comprehensive IT DR services
Our capabilities span enterprise-wide environments to small configurations, and we oversee recovery services across environments from next-generation to proprietary to legacy platforms.
DXC DR consultants and planners are industry-certified by both the Disaster Recovery Institute International (DRI) and/or the Business Continuity Institute (BCI).
DXC’s consulting professionals are experts in CPM services designed to help your business meet and validate its most challenging continuity and resiliency requirements. Our services are aligned with ISO 22301 Business Continuity Management (BCM) standards as well as ISO 27001 Security standards for world-class guidance and compliance.
DXC’s CPM solution consists of the following individual services:
- DR Plan Management: A DR plan, used during testing and at time of disaster, captures step-by-step detailed procedures to facilitate controlled recovery of critical systems. We tailor our approach to review and update your existing plans and recovery solutions, enabling DXC to take over execution and ongoing management. We will work to create new or revised plans to meet your business requirements.
- DR Exercise Management: Conducting exercises serves as an opportunity to check readiness, assess the effectiveness of plan components, proactively update as needed, and ensure effective training for and clear awareness of all recovery resources.
- DR Change Management: Your DXC CPM planner will work with Service and Change Management processes as needed to evaluate potential impacts to your DR recovery capabilities.
In the event of a disaster, DXC, per the DR plan, will follow established Disaster Declaration and DR plan procedures to recover infrastructure elements and/or services specified in DXC’s agreed CPM managed services.
Work with a trusted advisor
DXC serves as a trusted advisor, providing solutions aligned to your business needs and workload criticality. DXC’s solutions provide global support with the capability of integrating across cloud, traditional IT and hybrid environments.
Contact us to learn more about Continuity Program Management.