Rely on Dynamics application and cloud hosting support by our DXC Concerto cloud and application experts.
Cloud Infrastructure Support
Dedicated to delivering exceptional customer support, DXC Concerto provides customers and technology partners with 24x7x365, multi-tiered support to resolve issues, provide additional services and schedule changes to your cloud infrastructure. When you work with DXC, you can count on support by our experienced engineers who are available around-the-clock. We provide timely and expert support for operating systems, database administration services, network and VPN assistance, backup/restore/disaster recovery and server performance optimization. Gain full visibility into support tickets, statuses and requests through a personalized, interactive portal.
Need to submit a support ticket? Call toll free: 866.866.0622 or submit via portal
Dynamics Application Support
DXC Application Services on Demand will help you maximize your Microsoft Dynamics 365, Microsoft Dynamics AX and/or Microsoft Dynamics CRM investment with post go-live support. There are many things to consider: code updates, break/fix, third-party software integration, monthly releases and new features. Or, perhaps required features or functionalities didn’t happen in phase one of the implementation. Delivered by our global, cross-functional team of Dynamics experts, regardless of your situation we’ve got customers covered with flexible, cost-saving, monthly or annual support plans.
Our customer support services help you:
- Maximize your Dynamics investment and continue to evolve your Dynamics solution after deployment
- Proactively approach break/fix, issue prevention and the impact of code releases
- Leverage a global, cross-functional team of Dynamics experts working on their enhancements, features and defects
- Benefit from having a support team that knows your business
- Ensure a flat-rate, predictable cost with monthly or annual support subscription plans
- Enable full visibility into project hours, statuses and requests through a personalized, interactive portal
- Enable one-click access to Customer Success Manager (CSM)
Need to submit a project or support ticket? Call toll free: 877.874.1114 or submit via our portal.
Hours: DXC's support hours are 12 hours per day Monday through Friday, excluding holidays. Call center support is available 8 a.m. to 8 p.m. EST. System down support coverage is available 24x7x365.
Want to learn more? Contact us to speak to a DXC representative.