DXC’s Operational Efficiency solution – an optimized, innovative and lean approach to addressing the retail operational efficiency needs.
Retailers face a rapidly evolving market environment that is pushing them to offer true omnichannel engagement, better leverage analytics to provide a more relevant customer experience and effectively secure customer data from cyberattack. Those three imperatives alone are enough to keep retailers up at night, but even if excellence in all three areas is achieved, it can all fall apart if the business isn’t underpinned by operational efficiency.
That’s because an organization supporting omnichannel customer interactions, advanced consumer analytics capabilities and strong cybersecurity principles places more strain on operations than one that does not. It is a nice problem to have — advanced capabilities causing operational strain — but it’s a problem that needs to be solved nonetheless.
To meet the demands of today’s consumer, for example, a retailer likely has to support an omnichannel experience that allows customers to shop online but pick up in the store. Even the best in-store pick-up functionality will fail, however, if a retailer’s underlying supply chain and inventory management capabilities cannot keep up with demand.
DXC’s Operational Efficiency solution presents retailers with an optimized, innovative and lean approach to addressing the operational efficiency needs and requirements of a modern, customer-facing business. Leveraging proven DXC software and services, the solution can help retailers optimize their supply chain, order management, fulfillment and merchandising functions.
DXC Operational Efficiency components include:
- Mobile Associate/Field Agent: Drive employee productivity and efficiency on the go, including connectivity with the customer, with contextual mobile workforce capabilities. Leverage industry-tailored work styles, presence-enabled dispatching and social communication capabilities.
- Supply Chain and Inventory Optimization: Reduce cost by percentage of volume, adapt to consumer preferences for acquisition, and meet demand for reactive and dynamic supply chains across an omnichannel environment. Deliver unique product, customer and channel innovations, enable event-driven business activity monitoring in real time, and achieve complete visibility across all channels.
- Transportation Optimization: Deliver world-class transportation management system that addresses demand for visibility, accuracy, location awareness and delivery assurance. Align the system across all channels and ensure integration with supply chain, order management, merchandising and fulfillment while enabling the adoption of next-gen retail services and commerce anywhere platforms.
- Incident Management and Analytics: Deliver world-class data gathering and analytics that leverage partner technology to identify the root cause of safety incidents. Reduce the frequency and severity of safety incidents through preventive training and process improvements. Subsequently gain benefits from reduction of lost work time, reduction of fines by regulatory agencies, and reduced costs associated with repair and operational impact.
Implementing operational efficiency improvements during a time of great market upheaval can be difficult, as it becomes one of many competing priorities. It is vitally important, though. To determine the best path forward, consider bringing in DXC for an assessment of your supply chain, inventory management and/or transportation management systems.