Industry solutions to meet current and future needs
The new digital reality has left its mark on the retail and distribution industry. Endless opportunities and sales channels, fierce competition and individual quality requirements create increased complexity, and put greater demands on logistics, your organization and your IT systems.
DXC has more than 35 years of experience in following and leading developments in the retail and distribution industry. And we are happy to help you and your customers meet present and future needs.
Optimization at all levels
To operate a successful retail business, you need to optimize across the complete value chain. We can help you create value from head office to online storefronts.
- Head office: make administration easier by outsourcing or working in a cloud solution. Business intelligence and data tools will help you find the hidden value in your data streams.
- Store management: let artificial intelligence and automation handle time planning, bookkeeping and other routine tasks. That means more time to provide quality service.
- In-store solutions: mobile terminals speed up stocktaking, pricing and goods receival, and reduce the time you spend on routine tasks.
- Checkout solutions: offer payment options that are easier and more convenient for your customers and that link directly to your inventory, bookkeeping and POS systems.
- Service & Support: when payment systems crash, there are two things that count: Speed and experience. We have both – and we cover the whole country 24/7.
- E-commerce: consumers want an online store that matches their buying patterns and provides a great buying experience. We have the technologies and the experience to meet their expectations.
Targeted digitization strengthened market position
Hear CEO Kenneth Nørgaard talk about BabySam's digital transformation (02:01)
BabySam switched their ERP system, email marketing program, e-commerce platform and POS solution in its stores to streamline how its employees work and to provide customers with the industry's best shopping experience.
"The goal of digitization at BabySam was two-fold", says BabySam's CEO Kenneth Nørgaard. "The first part was to streamline manual, routine workflows to make life easier for the company's administrative staff. For example, to reduce manual data entry. The second part was about giving customers the best and most seamless experience in the industry – whether they went into BabySam's physical stores or online store."
Customer loyalty is a journey – Not a destination
Amazing customer experiences don't come by themselves. They are the result of conscious choices and informed decisions. We can help you see your business as your customers see it, and plan personal, multichannel experiences that will keep your customers coming back for more.
- Create value every time you interact with customers
- Build valuable, long-lasting customer relationships
- Attract new customers by building a good reputation and an active social profile.
Win customers for life with CEM
Comprehensive retail management solutions
We have the right combination of industry experience and IT expertise to offer comprehensive retail management solutions – for head office and local stores. Based on industry-leading platforms, our solutions provide comprehensive functionality to help build long-term loyalty by fulfilling and exceeding customer expectations, regardless of when and where they experience your products and your brand.
Microsoft Dynamics 365 Commerce is an integrated cloud solution that provides complete functionality for large and medium-sized retail businesses. The powerful omnichannel tools can be used without customization, so you can deliver a great customer experience across all your platforms.
LS Retail is a flexible, modular-based solution used by more than 50,000 retail companies in more than 120 countries. It provides small and medium-sized businesses with simple omnichannel capabilities that are ready to use. LS Retail is highly scalable and adaptable to more complex implementations.
Select the solution or solutions that provide the most value
Our portfolio of solution offerings means you can select and implement the solutions you need, or that give your business the most value. Whichever solutions you choose, they will help you reach your business goals and create a cohesive customer experience all the way through your value chain – from the daily running of your stores to checkout and payment solutions. See all our individual solutions for retail and distribution.
Selected focus areas in the retail industry
DXC solutions are based on extensive industry experience and focus on the critical processes at the heart of your business.
- Wholesale and B2B trading: use advanced pricing structures and optimize distribution and repackaging
- Food and grocery products: business systems that ensure customer retention and efficient web trading
- Fashion, decor and lifestyle: take advantage of every opportunity on social platforms
- Special products: get the platform that enables you to follow consumers and absorb high price sensitivity.
John Hummelgaard,
Sales Director, DXC Eclipse Denmark