Managed Services for On-premise and Cloud Applications

• Handle requests for additions, deletions and changes to user rights for user accounts
• Take care of password reset
• Add and remove users to/from applications
• Create, read, write and delete records in the directory
• Give you access to a DXC support portal for easy, self-service user management

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Application Update Management

If your business applications are not updated with the latest cumulative updates, you may lose productivity enhancements, new application capabilities and important security enhancements. DXC ensures that cumulative updates are evaluated, installed and tested for agreed applications, so that your business gets the most out of updates and helps ensure the stability, performance and safety of your applications. The service includes:

• Implementation of cumulative updates issued by agreed manufacturers
• Patches for third-party applications to ensure compatibility with new cumulative updates
• Quality assurance and preparation for acceptance tests and approvals
• An agreed baseline update frequency, with additional updates on request

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Application and Platform Monitoring

Keep your applications and platforms running at full speed.

If your IT systems don't work at full capacity, then your users won't be either. Round-the-clock monitoring of selected applications and platforms provides real-time insight into system performance, availability and capability. We help you to quickly and efficiently identify problems, and to ensure that monitored incidents and events are reported to your Service Helpdesk. In addition, we can often identify and address future problems before they affect system capacity. Monitoring services include:

• Capacity status in relation to database size, number of users and integrations
• Availability of database instances, application servers and batch job executions
• Performance of database requests, database indexing and batch jobs

Learn more about system monitoring with DXC Business Care

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Application Performance Analysis

Through detailed analysis of the data collected from application monitoring services, we can provide qualified suggestions for system modifications that help optimize the daily performance of your applications and underlying databases, and enable preventive system maintenance that detects and addresses potential problems before they have time to affect your systems and your application users. What you’ll get:

• Detailed analysis of monitoring data from your applications
• Proposals for specific changes and actions
• Improved performance and availability of applications and related databases
• Low risk of disruption through preventive maintenance of identified problems

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Third Party Governance

With third-party management services, you avoid any worries about your integrations with other applications and infrastructure services. No more confusion about who is responsible for what. When problems arise, we take ownership and work on your behalf to find solutions. We connect and work proactively with relevant third parties to identify issues and the best solution for your business, based on existing supplier agreements. You can expect:

• Solutions to third-party related issues – no matter where the problem occurred
• Coordination of information and activities between in-house contacts and third parties
• Proactive management of SLA compliance issues with third-party vendors
• Attendance at status meetings between you and your third-party providers

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Patch Management

Just trying to keep track of application patches from software manufacturers that are relevant to your business can steal your busy IT team’s time – time they could devote to more strategic activities. Let DXC keep you informed of the patches available for your applications and recommend those that are most meaningful to implement in your systems. With patch management services you get:

• Regular updates on patches available for all your applications
• More efficient planning of your future needs for patch management
• An evaluation of the advantages or disadvantages of implementing different patches
• Advice on activities and processes related to patch management

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Change, Release and Implementation Management

Complex, integrated IT landscapes are a moving target. It is essential that you constantly modify your business systems to ensure that systems support your business processes and your user interactions as efficiently as possible. This process may be a major source of disruption if not implemented responsibly. DXC helps your teams plan, document, implement and release changes to your systems as a result of incidents, user requests or business process changes. You get help with:

• Active ownership and implementation of the change management process
• Preparation of change requests and planning of changes
• Development of approved components ready to be tested
• Implementation of new releases in production environments
• Support and end-user training after implementation

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Azure Subscription Management

Modern cloud platforms give you the flexibility to extend or limit your subscription when your needs change. But if you don't have the time or resources to monitor and evaluate your daily usage, how are you going to know if your current subscription is really optimized? As an experienced Microsoft cloud service provider, DXC is perfect to help you get the best value for your money. What you’ll get:

• Monitoring and analysis of your typical Azure usage
• Overviews on your usage versus purchased licenses
• Recommendations on adjustments you can make to optimize usage and costs
• Implementation of new releases in production environments
• Support and end-user training after implementation

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Backup and Recovery Assessment

If the unforeseeable happens, are you sure your current backup and recovery plan meets the challenge?

DXC's experts will help you evaluate and improve your current strategy to ensure that it meets your business and compliance requirements, and gives you the best possible means of fully restoring your data and environments. Get expert support to:

• Develop, test, and maintain a comprehensive backup and recovery plan
• Schedule and perform regular backups of critical cloud environments
• Restore Microsoft Cloud environments, such as Dynamics 365 and SharePoint Online

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Development Environment as a Service

Virtual Machines (VMs) are critical environments for the development, testing, or updating of your Azure-based cloud services. Creating a VM when you need one can be time-consuming. It can also be difficult to remember to delete it again when the job is completed. DXC delivers development environments as a service through Lifecycle Service Management. We help you save time and effort by:

• Preparing Azure VMs with the required code, data and user permissions
• Rolling out and administering live environments
• Remove VMs when they are no longer needed
• Modify or remove software components, data and integrations in VMs

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Non-production Environment Up-time Management

With frequent system updates, patches and enhancements, it is important to have access to non-production environments to orchestrate and test new code and capabilities. But what if these environments are not available when you need them? Or if they are up and running and costing you money even when you don't need them? DXC solves the problem for you by:

• Monitoring the status of non-production environments
• Making sure updated structures, releases and affected environments are up and running
• Ending incident and event reports to your Service Desk/div>
• Ensuring that the environments are only available during the agreed timeframes

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Non-production Environment Refresh

A non-production environment is only reliable for staging and testing new code if it is identical to the real production environment the code will later be used in. Take advantage of DXC’s close collaboration with Microsoft and use Microsoft Lifecycle Services to:

• Ensure that the current production database is backed up
• Create scheduled or on-demand data updates from production environments to non-production environments
• Smoke-test the updated non-production environments

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Notifications and Recommendations

With a busy job schedule and a full inbox, it's all too easy to overlook critical platform messages that are important to read and act on. DXC can help – with proactive, timely deliveries of the most relevant messages from application providers and specific recommendations on what you need to do to keep your systems on-track. Stay informed with:

• Proactive communication on messages from Microsoft and other third-party providers
• Assessment and prioritization of messages
• Comments and recommended actions associated with message content

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Velimir Davidovski
Senior Sales Executive , DXC Eclipse Denmark

Let’s talk about how we can transform your company