Good business is built on great communication. So you can only give your customers just what they need if your employees and partners are sharing everything they know.
DXC Technology can help you be more competitive by offering unique customer engagement and purchasing experiences, and by promoting structured knowledge-sharing.
DXC consulting and solutions for CEM, CRM, collaboration and ecommerce will help you shape insightful and effective customer interactions across every touchpoint, based on strong collaboration across your business and a more holistic understanding of customer needs and behaviors.
- Customer Experience Management (CEM): Good customer experiences don't just happen on their own. They are the result of deliberate choices that are based on an understanding of what customers really want.
- Customers are the lifeblood of your company. So planning and implementing the right CRM systems and processes is more than just an IT project, it is a strategic investment.
- Dokument and Case Management: Is your whole business on the same page? You can optimize collaboration and knowledge-sharing by creating, sharing and archiving business information and documents in one place.
- DXC Mobile Extensions: How effective are your road-warriors? Mobile apps will help your sales and support staff access accurate information and take part in critical business processes wherever they are.
- E-commerce: Your customers and partners should be able to do business with you anywhere, anytime and from any device. An integrated ecommerce solution will help you optimize your digital business.
Michael Weis
Vice President, Digital Solutions, DXC Denmark
Contact us to hear how you can build a single, customer-centric view of your business.