Customer Relationship Management

Your customers are the lifeblood of your business

Få fuldt udbytte af jeres CRM-investering Planning and implementing the right CRM and CEM systems is more than just an IT project. It’s a strategic investment and an ongoing process. Whether you are designing your strategy or optimizing your current CRM solutions, DXC is with you every step of the way. We can help you plan and implement strategies that will bring you closer to your customers and help you offer compelling and personalized experiences based on detailed customer intelligence.

See your business from the "Outside in"

“It was a very objective, honest and valuable process, that focused on an understanding of our sales process with our customers – and not just on the technical solution.”

– Henrik Buss, Change Manager, DESMI Pumping Technology A/S

Outstanding customer experiences don't just happen on their own. They are the result of smart daily decisions that are informed by deep customer insight. But when did you last take a look at your company from a customer perspective?

DXC helps you get the “outside-in” perspective you need to see how your customers perceive your business. This makes it easier to discover where and how you can improve your customer engagement and offer greater customer value.

Find out more about DXC’s “outside-in” approach to customer engagement.

A digital transformation that adds value to every customer interaction

A modern CRM solution from DXC helps you connect and inform your entire sales, marketing and service organization. This means you can:

Automate processes, integrate data sources and promote collaboration across your business
Sharpen your customer insight, so you can improve decision-making and engage with individual customers where, when and how they prefer
Give your customers a consistent, one-company experience from awareness building to post-sales support and service
Drive profitability by winning more new business, increasing existing customer loyalty and creating new digital business opportunities

Find out more about DXC and Microsoft Dynamics 365.

Earn customer loyalty with a Dynamics 365 Customer Engagement Platform

Integrated, cloud-based Dynamics 365 applications help you optimize customer interactions within sales, marketing and customer service. Implement what benefits you today, and add new features as your needs change.

Build seamless customer experiences with Microsoft Dynamics 365 for Marketing
Turn customer loyalty into life-long value with Microsoft Dynamics 365 for Sales.
Give your customers better service and keep them for longer with Microsoft Dynamics 365 for Customer Service.
Get the right resources to the right place at the right time with Microsoft Dynamics 365 for Field Service.
Drive your project business more efficiently with Microsoft Dynamics 365 for Project Service Automation.

Everything you need from one experienced partner

“Meeting customer expectations takes a cloud solution that delivers the ultimate customer experience. At the same time, we need flexibility and time to focus on developing our business. That is why we chose Microsoft Dynamics 365 and DXC.”

– Robert Backéus, IT Manager at Twilfit

DXC is Scandinavia’s leading Dynamics 365 partner. We have more than 35 years of experience in helping our customers turn their CRM strategies into reality. Together, we can find the CRM solution that best suits your needs, goals, budget and time frame.

With a solid ERP foundation and deep IT expertise, we can offer expert assistance in everything from infrastructure, hosting, support and service to management and process consultancy. We can help you find solutions to your current challenges and make your future plans a reality.

Eleven steps to prepare your business for CRM

Strategy, support and prioritization are key when taking a CRM project from concept to implementation. Based on specific experiences from successful and less successful - CRM projects at national and international companies, we have identified eleven steps that all organizations should follow in their CRM implementation.

Cloud solutions - Always available, always up to date

man at computer Dynamics 365 applications for CRM work seamlessly together in the cloud. You can implement the functions you need now, add more as your needs change and just pay for what you use. No additional hardware or IT maintenance costs - just secure, scalable cloud solutions that are there when you need them and are updated regularly with new capabilities that benefit your business and your customers.