Provide world-class customer service and build loyalty
Do you want to reinforce support and helpdesk with intelligent tools, create stronger bonds with superior customer service and support, and gain deep insight into your customer relationships?
If so, Microsoft Dynamics 365 Customer Service is the solution you need – giving your customers a consistent experience of your business, whether you’re providing self-service options, peer-to-peer services or personal services.
Ensure customer satisfaction across channels and platforms
Microsoft Dynamics 365 Customer Service can help you turn customer insight into action and build loyalty by offering personal, efficient customer service and support on all platforms – whenever your customers need it. With Microsoft Dynamics 365 Customer Service you can:
- Create positive support experiences with a complete overview of the whole process
- Manage challenges effectively and promptly using intelligent data analytics
- Support staff by automatically displaying information that helps them in any given situation
- Increase upselling and cross-selling with artificial intelligence that helps identify relevant sales opportunities
Support great customer service with outstanding overviews
Make it easier for helpdesk staff to provide efficient service that’s relevant to customers by giving them access to a complete overview of the customer relationship, and through artificial intelligence that shows them relevant information for each individual support situation.
You can also enhance staff overview and efficiency with integrated AI that uses contextual information about customers and your business to develop intelligent recommendations.
Turn customer insight into action
With Dynamics 365 Customer Service you can learn from customer feedback from surveys, discussion forums and social media, and get insight into the things your customers prioritize and talk about, and then act proactively based on this knowledge.
You can build an optimal support experience with best practices and built-in training tools and make it easier for new staff to ramp up add value. The platform also includes features that make it easy to optimize staffing based on the available resources and skillsets, and on expected peak load periods.
We help you to strengthen customer service & support
Microsoft Dynamics 365 Customer Service is part of Microsoft Dynamics 365 Customer Engagement (formerly Microsoft Dynamics 365 CRM). The platform includes sales, marketing and service applications.
As Scandinavia’s leading Dynamics 365 partner, DXC has over 35 years of experience of helping our customers turn their customer engagement strategies into reality.
Together, we can define the automated sales and customer engagement solution that best suits your needs, your goals and your budget.
Find out more about how to make the most of your investment in CRM.
Michael Weis
Vice President, Digital Solutions, DXC Denmark
Get in touch with us and tell us how we can transform your company.