Personalize, optimize and modernize: A framework to build a value-based healthcare organization

The overarching goal of the Quadruple Aim is to help healthcare organizations focus on the most important outcomes of providing value-based care. Your organization can improve these outcomes while controlling costs and keeping your workforce happy through modern systems that personalize and optimize operations.

At DXC, we help healthcare providers personalize, optimize and modernize systems and processes to support the Quadruple Aim priorities. Let’s take a closer look at how to provide exceptional patient care, reduce the complexities of administration and provide clear visibility across the healthcare organization.

Personalize

Treat patients as individuals

Patient expectations have shifted dramatically over the past decade — people are no longer willing to sit in the waiting room for hours or fill out the same form over and over. They expect caregivers to use technology to streamline processes and share information across providers.

To treat patients as individuals, healthcare organizations need centralized information, tracking clinical, behavioral, situational and preferential data for each patient. With centralized data, you can provide patients with:

• Tailored care based on history and preferences
• An integrated, continuous feedback loop providing more consistent and faster responses, follow-ups and referrals
• Coordination across departments and facilities to reduce duplication, accelerate service delivery and improve outcomes

Engage with patients proactively

To make a significant impact on outcomes and costs, healthcare organizations need to take the lead with patients, engaging proactively to coordinate and deliver services. Bridging the information gap among all parties — providers, facilities and the patient — supports personalized, proactive care to:

• Improve outcomes while reducing costs through streamlined processes and shared information
• Simplify administrative processes for both patients and employees, reducing redundancy and putting information in the hands of providers to support better decision making
• Maximize positive health outcomes through early interventions, identifying at-risk segments of the population and reaching out to potential treatment candidates

Optimize

Automate financial management and reporting

Most healthcare organizations today are burdened with numerous financial and operational management systems, creating silos of data and inefficient processes. To provide better patient experiences and manage costs, systems need to be fully integrated and extensible.

Optimized cloud enterprise resource planning (ERP) provides:

• Multi-entity reporting with a holistic view of the entire organization to track performance against value-based goals
• Improved productivity for accounting activities through electronic medical records (EMR) integration, reducing manual processes and disparate datasets
• Reports customized to answer specific business questions, track progress on Quadruple Aim measurements and simplify compliance

Streamline materials management

• Prevent medical staff’s frustration and embarrassment when searching for supplies in understocked rooms while treating patients
• Analyze cost, failure and success data to identify drugs, devices and materials that deliver optimum outcomes for patients
• Ensure that the right materials are in the right place, reduce materials waste, minimize patient wait times and improve overall patient outcomes

Modernize

Centralize data with integrated systems

Measuring progress on the goals of the Quadruple Aim requires centralized data to analyze outcomes holistically. Through a natively integrated business management solution, key functionality including accounting, EMR, inventory and human resources management builds on a common data model. With one system and continuous data, healthcare organizations can improve the quality of care and efficiency of services delivered through:

• Automation of manual processes and workflows to support changing business models and customer expectations
• Empowered health professionals at all levels of your organization, armed with complete patient, resource and materials information to improve decisions and outcomes
• Intelligent use of data analytics to protect privacy while evaluating outcomes to improve the quality and effectiveness of services

Keep pace with digital healthcare advances

With modern business management and collaboration tools, health professionals can empower people to take better care of themselves and enable a sustainable healthcare model. To keep up with the digital revolution, healthcare providers should:

• Embrace the Internet of Things (IoT) by connecting, managing and capturing machine-generated data from a variety of sensors and health devices
• Coordinate and collaborate with other providers to improve overall patient outcomes
• Provide transparency of information to patients, supporting more informed healthcare decisions — from costs through referrals

Ensure security and compliance (HIPAA)

For healthcare organizations today, protecting data has to be a top priority. Platforms, systems and processes should ensure confidentiality, integrity and availability of data and applications. Health organizations can modernize and transform operations — without compromising security, privacy or service — through:

• Patient-centric practices, such as automated billing management integration that protects individual history data
• Full support of HIPAA Health Information Technology for Economic and Clinical Health (HITECH) compliance through technologies, services and strict processes that create a layered security environment — including on-premises servers, cloud and mobile devices
• Strong data encryption procedures, data preservation policies and defense-in-depth security strategies, all designed specifically to support healthcare compliance

Personalize, optimize, and modernize to support the quadruple aim

We understand the challenges for healthcare organizations working to improve efficiency while achieving better patient experiences and outcomes. Our team can help you meet these challenges head-on with expert services and innovative cloud solutions. We will help you build the framework for proactive, personalized patient engagement and care coordination across the care continuum. We offer ready-to-deploy cloud solutions and can partner with you through a complete range of services in the areas of business and technology consulting, customer engagement, finance and operations, business intelligence and human capital management.