Supporting you to grow, optimize and evolve your business
Simplify your SAP environment with better business outcomes and lower maintenance costs
DXC Intelligent Application Operations (iAOps for SAP) infuses digital capabilities such as Automation, Business Operations Monitoring and AI/ML atop foundational applications management practices such as ITIL and IT4IT to achieve better business outcomes for customers, thus allowing IT resources to be redirected from firefighting to innovation.
DXC helps clients make intelligent decisions while improving business agility and resiliency with Analytics & AI to gain new, real-time insights into the business and its operations. This can lower the overall SAP footprint maintenance cost by up to 30% and improve the speed to market by 60% along with enhanced delivery and service quality.
Our iAOPs Services include:
iAOps for SAP leverages intelligent automation to transform IT Operations digitally at scale. Here is a sampling of results experienced by our clients:
- DXC helped a world-leading CI&R client standardize proactive monitoring and automation by preventing 470 potential financial impacting issues, 97% of interface errors and 75% of batch process cancellations within 6 months.
- A major retailer wanted to reduce TCO by gaining insight into expanding retail operations with the SAP HANA® platform, especially for operations and customers. DXC helped reduce TCO by 30% by linking business outcomes with technology drivers and optimizing end-to-end processes.
- DXC consistently exceeded the user expectations of a manufacturing company, closing 50% more tickets faster than before and reducing reported complaints and problems by 95%.
Get the help you need
DXC can support you after go-live with the management, operations, maintenance and enhancement of your SAP applications.
Our comprehensive set of support services enables you to efficiently manage your SAP solutions, increase user productivity and achieve the most business value from your solution. Working with DXC, companies achieve lower and more predictable costs with higher automation and user uptake of the delivered solution and a decrease in the time spent on common tasks. With our proven and experienced maintenance and support, our clients are able to focus on value-adding strategic initiatives.
Key benefits
- Accelerate time to value for SAP-based features ‒ up to 30%
- Scale up/down and provision SAP resources, reducing process time from days to hours.
- Accelerate workload migration and provisioning with an easy to use pick-list of configurations and pre-defined templates.
- Integrate IOT, DevOps, mobility, analytics and applications to the SAP core via proven agile development and continuous delivery processes.
- Optimize downtime ‒ up to 50%
- Increase quality of service via leading edge “detect to correct” capabilities, preventing up to 50% fewer user incidents and reducing time to resolution for incidents by up to 25%.
- High availability and flexible disaster recovery services to provide business continuity solutions that ensure near-zero downtime capability to meet critical business application requirements.
- Reduce TCO for SAP Applications Maintenance
- Proactively monitor, detect, alert and correct issues before actually impacting end users.
- Visibility through the full stack, from SAP users through IaaS layer that helps in continuous opportunity of cost savings.
Industry-specific SAP Solutions
Although it is often thought that Operations Management is largely the same across industries, it is not. How corporations manage their SAP environments (e.g. services versus product) to how they automate and monitor their business processes varies across industries. At DXC, we are acutely aware of this. We leverage industry “best practice” frameworks, value maps and industry specific monitoring KPIs to help you achieve iAOps for your industry, tailored to your unique requirements.
For example, business processes for CI&R are very different, with multi-echelon inventory, complex supply chains, credit hold rules and returns processing. As an example, DXC has created a library of Robotic Process Automation (RPA) tools to help automate and simplify business processes for our CI&R Clients. Below is a listing of industries with specific iAOps expertise:
- Consumer Industries & Retail
- Manufacturing
- Public Sector
- Energy & Utilities
- Healthcare & Life Sciences
- Insurance
- Banking
- Aerospace & Defense
Why DXC?
Our comprehensive services portfolio is underpinned with globally consistent, world-class delivery models, processes, tools and metrics because we make it our business to enable you to succeed in yours.