Develop a holistic approach to your operational resilience
The concept of resilience has been around for many years, but the difference in today’s world is the need for a mindset change. Disruption to services, systems and processes will occur, but organizations have the ability to continuously respond, recover, prevent, and most importantly learn and adapt from service disruption. Resilience has moved away from being a simple check-the-box exercise for compliance, to one that is core to an organization’s digital transformation initiatives.
What is driving operational resilience?
We see many organizations looking to operationalize resilience with some key themes driving this trend:
- Increased focus on customer centricity
- High customer expectation regarding 24/7 service availability
- Protection of reputational risk
- Increased number and sophistication of cyber threats
- Higher risk of failed changes causing prolonged outages
- Shift and increase in regulatory focus
- Pandemic preparedness and management
- Location agnostic employee safety
How are companies approaching resilience today?
Many traditional approaches are still being applied, focusing on governance and operating models that require large investments. Strategies, plans, and capabilities are being tested infrequently and tooling is disparate. Today, organizations need to deliver small incremental value, generating success stories that drive sustainable momentum. Moving to a modern operational resilience (OR) model requires integrated tooling, data, and processes across the OR framework. Having shared accountability across the organization will enable automated, immediate, and actionable insights that drive the correct behavior.
DXC’s framework for Operational Resilience
At DXC, we have developed a holistic framework for operational resilience, that identifies twelve (12) management disciplines that effectively manage risk. These twelve blocks don’t have to be tackled all at once, but together, they enable and strengthen an organization’s operational resilience capability while leveraging the industry-leading enterprise service management capabilities of the Now Platform®.
How DXC can help
DXC can assess your current Operational Resilience posture across our overall framework working with key sponsors to define an Operational Resilience strategy based on recommendations and master themes. Starting points will be based on your focus areas and can come from one of the four directions:
What are the core DXC offerings?
DXC has several key offers within the Operational Resilience Framework:
- Corporate Incident Response DXC Technology’s Corporate Incident Response (CIR) application, built on ServiceNow’s Now Platform®, provides organizations with an end-to-end workflow management solution that enables them to quickly and proactively identify, address and manage all non-IT corporate incidents, both critical and noncritical events.
- Integrated Risk Management (IRM) / Governance, Risk and Compliance (GRC) ServiceNow Governance, Risk, and Compliance (GRC) applications help transform inefficient processes across the extended enterprise into an integrated risk program. Through continuous monitoring and automation, the GRC applications deliver a real time view of compliance and risk, improve decision making, and increase performance across the organization and with vendors.
- Security Operations (SecOps) ServiceNow’s Security Operations suite, implemented by experienced experts at DXC, prioritizes and remediates vulnerabilities and security incidents faster. It unifies data and processes across IT, security, and risk teams, replacing manual tasks with automated security orchestration.
Coming soon:
- Business Continuity and IT Disaster Recovery Support for ServiceNow Applications DXC supports the deployment of ServiceNow’s Emergency Response Management and Safe Workplace apps quickly, efficiently and securely to help manage crisis response workflows and employee’s return to work. Our Corporate Incident Response app compliments Safe Work applications with end-to-end workflow to connections and features such as integrated Automated Heat Screening for entry control.