Personalize service with 360-degree customer views to deliver at every touchpoint.
Dynamics CRM, available in the cloud or on-premises, provides the essential customer engagement and services needed to help grow your business. Microsoft’s leading customer relationship management (CRM) solution enables you to deliver exceptional experiences to your customers based on knowledge and trust while providing your people with a centralized and easy to use solution to maintain real-time interactions with your customers and prospects.
Dynamics CRM provides core functionality including web services integration, unified service desk, sales automation and marketing campaigns. Additionally, your customer engagement is supported by the easy integration of a host of social conferencing and marketing automation tools.
DXC Eclipse can migrate and implement your CRM to Microsoft Dynamics 365. You can choose to implement an online or on-premises system.
Take advantage of the following offers:
Ground to Cloud Assessments: Need to identify a roadmap for your Microsoft Dynamics AX application? Trying to determine what’s possible across all technology applications in order to transform your business?
Meet Ground to Cloud for ERP. Delivered by our global, cross-functional team of experts within business application, cloud, industry, AppDev and AI, we’ll provide you with a clear path forward with a low cost, high impact assessment. It’s a fast, low risk way to modernize your technology and business applications.
Choose an individual assessment, or for the best value, leverage our combination discount:
- Upgrade assessment: Designed to uncover the optimal execution roadmap to accelerate moving from on-premises Dynamics ERP to a cloud-based model. Gain valuable insights and analysis on as-is, optimized and net new processes.
- Business transformation assessment: Designed to identify what’s possible, and focused on business strategy, this assessment will acknowledge the current state and focus on the future state of your business, technical and organizational needs. Scaling across all technology applications, this assessment provides both technical and business transformation.
DXC Customer Engagement Center: Empower agents to handle customer interactions faster while delivering an improved experience with our pre-configured templates and DXC Virtual Customer Assistant for real-time sentiment analysis and improved customer interactions.
DXC Application Services On Demand: DXC Application Services On Demand will help you maximize your Microsoft Dynamics 365 and Microsoft Dynamics CRM investment with post go-live support. There are many things to consider: code updates, break/fix, third-party software integration, monthly releases and new features. Or, perhaps required features or functionalities didn’t happen in phase one of the implementation. Delivered by our global, cross-functional team of Dynamics experts, regardless of your situation we’ve got you covered with flexible, cost-saving, monthly or annual support plans.