The CRM solution of choice for sales, marketing and service leaders
Customer engagement is essential in growing your business. Microsoft’s leading customer relationship management (CRM) solution enables you to deliver exceptional experiences to your customers based on knowledge and trust.
Microsoft Dynamics 365 for Customer Engagement provides your people with a centralized and easy to use solution to maintain real-time interactions with your customers and prospects. You can choose to implement an online or on-premises system, with the core functionality including web services integration, unified service desk, sales automation and marketing campaigns. Additionally, your customer engagement is supported by the easy integration of a host of social conferencing tools.
Maximize revnue opportunities and improve customer service
Dynamics 365 offers focus and flexibility, enabling your team to:
- Deliver value at every touchpoint and maximize upsell, cross-sell and renewal opportunities
- Improve sales productivity by accelerating the quote-to-cash process
- Deliver better service with visibility across services tasks, workloads and resources to accelerate case resolution
- Protect your data and ensure compliance with data protection regulation
To meet your unique requirements, DXC Eclipse offers solutions developed through a combination of customer input, subject matter expertise, laser-focused teams and flexible technology platforms. These solutions provide industry-specific functionality, business processes and reporting to meet your business needs and day-to-day operations.
Consumer Industries and Retail
Interested in moving to Microsoft Dynamics 365 for Customer Engagement? Plan, pilot and test - before you fully invest - with zero disruption, minimal risk and maximum business benefit.
Microsoft Dynamics 365 delivers the full spectrum of CRM through five individual apps—Sales, Customer Service, Field Service, Project Service Automation, and Marketing—that work seamlessly together. So you can buy just what your business needs now, and add users as you grow.
Learn about our QuickStart program - fixed price, fixed scope, fixed timeline. DXC Cloud Migration Services for Dynamics 365 for Customer Engagement.