Intelligent customer service driving enhanced interactions and deeper insights
Traditional contact centers that simply log service cases, provide scripted standard answers and just facilitate problem resolution tasks no longer cut it in today’s competitive and challenging marketplace. Modern contact centers are at the front lines of the consumer experience and need to be an integral part of your business strategy to meet customer expectations of fast resolution and personalized, seamless engagement. This requires contact center agents to have quick and easy access to customer intelligence and the ability to analyze data to not only resolve an issue but to recognize customer sentiments and needs.
Our DXC Contact Center solution helps businesses improve customer satisfaction by empowering agents to handle complex interactions faster while delivering an enhanced experience across channels. Built on Microsoft Dynamics, the solution provides the ability to:
- Improve customer loyalty through high-quality engagement
- Provide enhanced customer interaction with a single, information-rich unified console
- Reduce average call handling time and increase first-call resolution through streamlined process flow
- Leverage real-time customer sentiment analysis, prompts and proactive triggers for deeper engagement
- Meet customer expectations by allowing customers to choose how they contact your company and provide the same level of service regardless of channel
- Control development costs by accelerating the speed to a solution
Start leveraging your contact center to gain deeper insights that truly connect and anticipate the needs of your customers, driving enhanced engagement.