Improve service delivery performance. Increase levels of customer satisfaction.
Modernize how you resolve service issues in the field with innovative technology and customized solutions addressing specific needs of your business. The main drivers for digital transformation within organizations are customer demand and preferences, the drive to improve workforce productivity and efficiency, and the need to increase service revenues.
An end-to-end service platform that integrates the latest technologies is essential to improve service delivery performance while increasing the levels of customer satisfaction. Business leaders must consider how they are going to maintain and support operations after an implementation and align for continued growth. DXC enables customers to opt into the solution components they need across the transformation journey, including expert advisory, implementation, cloud migration, development and post-live managed services for comprehensive Field Service lifecycle operations.
Microsoft Dynamics 365 Field Service
Deliver exceptional customer experiences using Microsoft Dynamics 365 Field Service to dispatch the right resource at the right time to the right place. This cloud-based business application allows FSOs to manage all aspects of field service operations.
Microsoft Dynamics 365 Field Service integrates with Customer Engagement and Enterprise Resource Planning (ERP) applications and brings together the capabilities of the Microsoft Power Platform as well as Azure IoT, Machine Learning, Data Services, Power BI and AppSource applications, to enable true end-to-end digital transformation across the enterprise.
Dynamics 365 Field Service covers the following aspects of the field service journey:
- Service agreements, entitlements, SLAs, work orders
- Resource management
- Schedule and dispatch
- Inventory management
- Mobile
- Connected field service
- Customer-centric experience service analytics
DXC Services:
DXC Dynamics 365 Implementation Services: DXC provides an implementation Field Service Accelerator that expands the capabilities of the standard solution and provides a framework to ensure a rapid, successful and cost-effective implementation. Accelerator key features include contract management, cost and revenue tracking, portal jump start pack, and a Power BI model.
DXC Remote Assist: Technicians can solve problems in real time with the help of remote experts and remote access to virtual documentation and guides bringing all information into view. Increase the power and scalability of Remote Assist by also integrating with a platform like Microsoft Dynamics 365 Field Service.
Direct Strong Delivery: Further optimize your Manufacturing and Distribution business with our Direct Store Delivery offering to skip the retail wholesaler process and instead sell and distribute goods directly to point of sales (PoS) or point of consumption (PoC). Our offering capabilities includes:
- Modeling and demand management
- Routing and optimization
- Schedule, dispatch and monitor
- Customer centric experience
Microsoft Power Platform: A low cost, scalable development platform that enables Manufacturing and Field Service organizations to respond rapidly to market opportunities and challenges integrating with Office 365, Azure, Dynamics 365, Power BI and has over 300+ connectors available for data integration with existing systems.