Build strong, resilient relationships with your customers
Move from transactions to digital-first interactions
At DXC, we develop solutions to manage the full life cycle of customer relationships — anytime, anywhere, and using any device.
Combined with intelligent analytics, our CRM solutions give you a complete view of the customer, so you can deliver exceptional customer service, improve loyalty, and drive revenue growth. Our CRM solutions span:
Customer Service: Enable organizations to improve customer engagement by delivering a unified experience across all channels. Provide the ability to increase customer satisfaction and create a more compelling customer experience with a deeper understanding of customers at every touch point.
Customer Experience Hub: Use integration and event monitoring of multiple systems to optimally engage the customer. Include both proactive and reactive communication. Provide personalized, contextual engagement with customers across all interaction channels. Facilitate synchronization of marketing, sales, and customer service processes.
Digital Experience platform: Use an integrated set of technologies to provide and improve a wide array of digital experiences, including web, mobile, and emerging IoT experiences.
Voice of the Customer: Combine multiple siloed technologies to capture, store, and analyze direct, indirect, and inferred customer feedback. Integrate technologies such as social media monitoring, enterprise feedback management, speech analytics, text mining, and web analytics to provide a holistic 360-degree view of the customer. The resulting customer insight allows relevant information to be quickly sent to the right customer at the right time, on the right channel.
Download our CRM eBook to learn more.
Transform your CRM digital core
- Simplify processes to improve customer interactions, strengthen loyalty
- Standardize cross-platform solutions for greater agility to drive innovation
- Digitize business models to gain deeper insights
- Automate processes across platforms to enable omnichannel interaction
Learn more about the CRM digital core.
Unlock the transformative power of today’s leading CRM technologies
Why DXC?
Combined with intelligent analytics, DXC’s CRM Solutions give you a complete view of the customer, so you can deliver exceptional customer service, improve loyalty, and drive revenue growth, while providing your sales teams anywhere, anytime access to the detailed customer information they need to increase sales performance across retail channels.
- Create a more compelling customer experience with personalized, deeply contextualized experiences across all channels
- Adapt to changes in the business with the flexibility to adjust business models
- Reduce costs and capital expense by leveraging the power of the cloud
- Gain a deeper understanding of customers by understanding the complete customer journey
- Empower employees and improve productivity by providing access to customer information they need, when they need it
