Improve outpatient flow from presentation to check-out, reducing patient frustration and increasing resource utilization
Improve outpatient flow from presentation to check-out, with the DXC's Queue Management solution that enables managers to efficiently organize staff and resources so that patients receive the right care at the right time.
The process of patient care often involves services from several departments and multiple steps for a single episode of care. If not accurately scheduled, the experience can be negative for all involved. Patients are overwhelmed and confused while staff are frustrated and delayed. The organizational impact is reduced patient flow resulting in higher cost and reduced revenue.
DXC has partnered with Qmatic to provide scheduling solutions for outpatient departments, private clinics, accident and emergency departments, and primary care practices. This flexible solution can be tailored to meet the needs of an individual organization and can be fully integrated with DXC's patient management solution, i.PM.
Queue Management manages the flow of patients and their associated information from check-in to check-out – covering stages such as calling a patient in the waiting room, tracking a patient’s status and provision of information about the entire visit including treatment and waiting times.
Patients check themselves in and out of appointments using what is now familiar kiosk technology. This frees reception staff to devote more time to patients who need extra help. The solution improves workflows and increases efficiency for a more streamlined, satisfying and informative patient experience.
Benefits:
- Improved patient experience from schedule transparency and shorter waiting times
- Full-service utilization and high patient through-put for increased revenue
- Clinicians have visibility of patients waiting and any delays
- Convenience of directly referring patients from rooms to departments, such as radiology and pathology
- Estimated pay-back on initial investment: 12 to 18 months