Infographic: 2020 DXC Insurance Survey Report - The voice of the U.S. consumer
By embracing new technologies, infrastructure and partner solutions, insurers can transcend the traditional insurance proposition to become proactive partners in helping customers manage risk, prevent losses and improve holistic wellness.
DXC Technology conducted a survey of more than 2,000 U.S. consumers to gauge their views about insurance and how they interact with those providing coverage.
Our goal was to provide more insight into how these shifts in consumer sentiment can open doors to new opportunities and help insurance leaders focus on key areas for investment and change.
What we learned
- Consumer awareness and education of the insurance industry is low
- Consumers will embrace insurers that will meet their digital needs
- Consumers are willing to use technologies for improved services and lower premiums
- Loyalty is still driven by financial benefit
- Consumers have realistic expectations for digital insurance services
Download the infographic.
Explore more details behind the numbers and read our recommendations in the full report.