Deliver the flexibility and agility to dramatically improve customer engagement and enhance the digital experience.
For insurers, it is more important now than ever before to provide customers with a satisfying user experience. An effective billing solution can make it easier for customers to do business with an insurer and serve as a key differentiator. Yet, many insurers find it difficult to become more customer-friendly because the customer relationship is owned by the agent.
Improve customer/agent engagement
DXC Assure Billing helps you meet the needs of digital-centric consumers. The solution is built on the DXC Assure Digital Platform, a complete open platform for digital insurance technology and services. The flexible, scalable software-as-a- service (SaaS) solution lets you provide more effective billing options and bring products to market faster. Because the solution is modular, insurers can pick and choose what they need now and seamlessly expand later.
DXC Assure Billing enables direct-to-consumer sales and online self-service, two strategies to build a strong insurer/customer relationship. You can provide a 21st century digital customer experience by engaging with consumers and agents in any and all ways they prefer. The solution lets you deploy a tailored and flexible user experience for customers, agents and service staff, with 100 percent of billing functionality online.
The application powers new business growth by providing more effective billing options for consumers. Configurable business rules let you offer more payment methods, enabling both customers and agents to gain a wide range of convenient self- service options. Your customers will benefit from more timely, accurate billing and from user-friendly options, such as choosing what day of the month they want their bill to be due.
From payments and notifications to disbursements and commissions processing, the system accommodates multiple billing functions across any distribution channel. DXC Assure Billing delivers streamlined billing and collection for worksite customers, direct billing for consumers, commissions management for agents, and consolidated invoices for all products.
The system enables integration of multiple administration systems onto a single platform for cost-efficient enterprise-wide billing — reducing infrastructure costs faster. The technical architecture provides rock-solid security and the ability to incorporate AI and machine learning to further automate processing.
Lower costs, faster time-to-market
DXC Assure Billing enables faster introduction of new products through quicker, simpler product configuration and scales to handle high volumes.
With multiple deployment options, insurers can access robust billing functionality at significantly lower costs. DXC Assure Billing can operate in the cloud as a SaaS solution, be deployed in-house or be hosted in DXC’s business process services (BPS) operations.
In addition, DXC offers partnerships with the world’s leading technology companies and insurtechs. Our wide-ranging partner ecosystem includes Amazon Web Services (AWS), enabling fast deployment in a secure environment.