Is this the end of e-mail?
Author: Keith Hudgell
Businesses looking to boost productivity should transform the way employees communicate and collaborate by replacing e-mail with intelligent collaboration tools.
For many people, the working day starts with a warm beverage and a review of the hundreds of e-mails they’ve received overnight. Research indicates that when these are coupled with the constant trickle of e-mails during working hours, employees spend an average of between 2.5 and 4.5 hours processing and responding to e-mails every day. Some use filters or assign assistants to do the work for them, while others simply ignore e-mails and end up with an inbox with thousands of unread messages. Is answering e-mails a sign of productivity, or just a distraction from completing primary work tasks?
Over the past two years, social media technologies have crept into the enterprise. Some companies use them informally, whereas others have officially implemented enterprise social networking platforms like Microsoft Yammer.