Driving improved experiences
Author: Lori Murray
DXC Technology’s Lori Murray says security and convenience are the key to success in the digital economy.
Consumers associate the financial services industry with security, so the industry knows that it must move to the future mode of operation with minimal risk to customers.
Organisations must also continue to find ways to improve customer engagement in the digital economy. Many customers are still entering the branch because what they need isn’t offered in a more convenient channel.